Rx Customer Service Representative

Maui Jim; Peoria (IL); On-site; USD 41,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

401K Match

Paid Time Off

Tuition Reimbursement

Job summary

Maui Jim is seeking a Rx Customer Service Representative in Peoria, IL. The role focuses on timely, courteous handling of customer inquiries and accurate Rx data entry.

You will work a 1st shift from 11:30 AM to 7:00 PM, supporting order status, billing, shipping and tracking with a strong emphasis on accuracy. Qualifications include a High School diploma and 1–3 years in customer service, with data entry experience.

Qualifications

• High School graduate with data entry experience and 1–3 years in customer service.
• In lieu of education, 4–5 years of customer service with data entry experience.
• Optical experience preferred.

Responsibilities

• Answer inbound telephone inquiries in a professional and courteous manner.
• Input Rx orders into Rx data entry software.
• Communicate order status, billing, shipping and tracking to customers.
• Back up the RX Redo/POF & Mail CSR and other duties as assigned.

Skills

Data entry

Customer service

Typing 35 wpm

Attention to detail

Education

High School diploma

Tools

Rx data entry software

Job description

## Rx Customer Service RepresentativeApply: Peoria, Il: Full time: Posted 3 Days Ago: REQ-3442Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~**The major function of this position is:**To answer incoming telephone inquiries from our customers in a timely, courteous and efficient manner.**Hourly Rate of Pay:** $19.50/Hr.**Shift:** Monday through Friday (11:30 AM to 7:00 PM)**The primary responsibilities and essential duties of this position are:*** Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints.* Accurately and efficiently input Rx orders into Rx data entry software.* Ensure that orders are entered into the system accurately to meet customer service goals and deadlines.* Professionally communicate with internal and external customers regarding order status, billing information, shipping and tracking of orders for accounts.* Utilize Company training materials to gather information and execute Company policies and procedures.* Back up the RX Redo/POF & Mail CSR.* Perform all other work-related duties as requested or required.**Desired Qualifications****As a guide, indicated below is the preferred education and experience for this position:*** High School graduate, with data entry experience and 1-3 years in customer service. Optical experience preferred.**In lieu of education, the following equivalent experience is preferred:*** 4-5 years of customer service with data entry experience.**Listed below are the particular skills preferred for this position:*** Strong organizational, problem-solving and logic skills.* Excellent customer service skills.* Attention to detail and accuracy.* Pleasant Personality.* Team Player* Typing – 35 w.p.m.* Quick Lerner.**Work Shift:**1st Shift (United States of America)**Special Language Requirement (If Applicable):**Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our ***Aloha culture*** work environment.**Benefits Included:*** Low Insurance Premiums on Medical, Dental, and Vision* Flexible Spending Accounts* Health Savings Accounts (with Company Match)* Short Term and Long-Term Disability* Voluntary Critical Illness, and Accident Coverages* Tuition Reimbursement* Paid Paternity and Maternity Leave* Paid Time Off* Paid Holidays* Company Paid Life AD&D Insurance* Voluntary Life & AD&D Insurance* 401K Match* Paid Bereavement* Employee Assistance Program*The benefits listed above apply to U.S. roles and may vary by state or country.*