RWD Engagement Lead | Client Success & Delivery (Remote)

Norstella; Dover (DE); Remote; USD 160,000 - 185,000; Full time

Job summary

Norstella is seeking an experienced Engagement Manager for Real-World Data (RWD) to own end-to-end client engagements, drive reliable delivery, and ensure sustained value across RWD offerings. You will partner with delivery, data, product, and client support teams to translate objectives into executable plans and maintain day-to-day operations.

This role emphasizes technical RWD knowledge, cross-functional leadership, and process improvements, with a focus on client satisfaction and growth

Qualifications

• Master’s degree required in relevant field.
• 6–8 years of hands-on RWD analytics experience.
• 1–2 years leading RWD engagements.
• 1–2 years experience coding with SQL.
• Domain knowledge with commercial, market access, HEOR and epi clients.
• Experience managing multiple concurrent client engagements in life sciences.
• Significant experience with Real-World Data (Open Claims, Closed Claims, EMR data).
• Strong organizational, communication, and stakeholder management skills.

Responsibilities

• Serve as the primary point of contact for assigned RWD clients.
• Establish clear success criteria, delivery plans, and communication cadences.
• Proactively manage expectations, risks, and dependencies.
• Lead end-of-engagement reviews and hand-offs to Client Support.
• Partner with renewal teams to support expansion and growth.
• Own execution oversight for RWD engagements.
• Coordinate across internal delivery, data, product, and support teams.
• Ensure adherence to engagement management standards and documentation.
• Maintain project tracking and reporting.
• Identify and drive process and workflow improvements.
• Guide and coordinate team members across workstreams.
• Support mentorship and development of junior staff.
• Foster strong cross-functional collaboration.

Skills

SQL

Communication

Stakeholder management

Organizational skills

Education

Master’s degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field

Job description

Norstella is seeking an experienced Engagement Manager for Real-World Data (RWD) to own end-to-end client engagements, drive reliable delivery, and ensure sustained value across RWD offerings. You will partner with delivery, data, product, and client support teams to translate objectives into executable plans and maintain day-to-day operations.

This role emphasizes technical RWD knowledge, cross-functional leadership, and process improvements, with a focus on client satisfaction and growth