RVP, Client Services - Eastern US

StackAdapt Inc.; New York (NY, VA); Remote; USD 212,000 - 292,000; Full time

Benefits offered by this job

Competitive salary

401K/ Retirement plan

Generous PTO

Mental health program

Health benefits from day one

Work from home reimbursements

Global WeWork option

Job summary

StackAdapt is a remote-first technology company leading marketers to reach, engage, and convert audiences with precision. We are hiring a regional VP of Client Services to lead quota-carrying account management for the Eastern US, overseeing 50+ account leads and managers, and driving revenue growth with exceptional client experiences.

You will define service motions, refine resources to unlock growth, and partner with cross-functional teams to exceed revenue targets while maintaining a strong

Qualifications

• Experience leading large organizations with managers reporting to you.
• Proven track record in quota-carrying roles with revenue targets.
• Strong focus on delivering world-class client experience with performance.
• Deep knowledge of advertising and martech and industry landscape.
• Strong data acumen and hands-on in spreadsheets and systems.

Responsibilities

• Act as thought leader to inspire clients to set ambitious priorities and deeper partnerships.
• Lead a team of 50+ account leads and account managers to drive revenue through great experiences.
• Define and expand service motion, align resources to unlock client growth.
• Drive programs addressing client satisfaction, product adoption, and opportunities for growth.
• Improve cross-functional collaboration to meet company goals and client success.
• Build high standards and accountability to achieve revenue targets with AE stakeholders.
• Foster a culture of high performance and high support across the team.

Skills

People management

Quota carrying

Client experience

Advertising & martech

Data analytics

Job description

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

As the RVP of Client Services, you’ll play a critical role leading account management for StackAdapt clients across the Eastern US. You’ll use your experience leading quota-carrying account management teams to scale and retain partnerships with agencies and brands. StackAdapt has built its reputation around deep expertise in programmatic advertising and our willingness to go above and beyond to help our clients realize their ambitious goals. Your organization of account leads and account managers will be directly responsible for raising the bar on business growth, service excellence, media performance, insights delivery, and partnership strategy for thousands of brands.

This is a commercially oriented, quota carrying leadership role and reports to the Head of Americas Client Services.

StackAdapt is a remote-first company. This role can be based in Eastern Time Zone states, preferably in a major media market.

What you’ll be doing:

• Acting as a thought leader externally and through your teams, to inspire clients to set ambitious priorities for their businesses and deeper partnerships with StackAdapt.
• Leading a team of 50+ account leads and account managers to deliver revenue through exceptional experiences that help clients achieve their goals.
• Defining, refining, and expanding our service motion, aligning resources to help clients unlock growth, while improving operational rigor.
• Obsessing over client satisfaction and product adoption to uncover opportunities for growth and improvement, and then drive programs to address these areas.
• Finding opportunities to improve internal cross-functional collaboration in pursuit of overarching company goals and improved success for our clients.
• Building a system of high standards and accountability, achieving and exceeding a shared revenue target with AE stakeholders.
• Continuing to build our internal culture of high-performance and high-support across the Global Client Services team.

What you bring to the table:

• Deep experience and passion for people management, with a background leading large organizations with managers as direct reports.
• Experience in a quota-carrying role, hitting and exceeding revenue targets as a people leader.
• Intense focus on delivering world class client experience that is founded on strong functional expertise and performance.
• Proven track record in advertising and martech, with depth of knowledge in the industry landscape, upcoming challenges, and what being “world class” really means.
• Deep data acumen and understanding, both leveraging the insights of the team and also getting hands on in spreadsheets and systems to get the context needed for key decisions.
• Ambassador for a strong performance culture that values supporting others, acting with integrity, and a “failure is not an option” mindset.

The compensation range listed for this role reflects the expected base salary for candidates located in the posting country based on a global rate. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. We do not ask candidates about current or prior salary history, and we will not use such information, if volunteered, in setting an offer.

This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package.

• The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications.
• Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer.

Base Salary Band

$212,000 - $291,500 USD

StackAdapter's Enjoy:

• Highly competitive salary
• Retirement/ 401K/ Pension Savings globally
• Competitive Paid time off packages including birthday's off!
• Access to a comprehensive mental health care program
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events!

Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability, superpower status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt.

StackAdapt is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require an accommodation, please let us know.

We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.

About StackAdapt

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Demographic Survey for StackAdapt

Here at StackAdapt, we strive to break down barriers so everyone can thrive. We are a global company and we must reflect the diverse world we work in. We are committed to building an inclusive workforce that fully represents the many different cultures, backgrounds and viewpoints of our employees, our customers and our communities.

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