RV Service Concierge: Customer-First Auto Care

Delavan Holdings; Suamico (WI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Kunes Auto Group in Wisconsin is seeking a full-time Service Advisor to greet customers, relay service needs to technicians, and keep clients informed throughout the repair process. You will translate customer problems into actionable work orders and maintain CSI through proactive updates and follow-up.

The role emphasizes strong customer service, basic computer skills, and accurate handling of bills. A healthy benefits package is offered for a single-location operation which aligns with company

Qualifications

• Strong focus on providing excellent customer service.
• Basic knowledge of computer programs including word processing and database tools.
• High school diploma or higher education.
• Basic mathematics skills to prepare and process bills and customer payment.
• Clean driving record & valid driver's license.
• Driven personality, eager to improve and able to work within and support internal teams.

Responsibilities

• Greet customers and offer excellent customer service from receipt to release of their vehicles
• Assist customers in servicing, repairing, and explaining each service needed
• Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete
• Explain service being performed and keep the customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Ensure that automotive work provided to customers meets company quality standards

Skills

Customer service

Computer literacy

Education

High school diploma or higher education

Job description

Kunes Auto Group in Wisconsin is seeking a full-time Service Advisor to greet customers, relay service needs to technicians, and keep clients informed throughout the repair process. You will translate customer problems into actionable work orders and maintain CSI through proactive updates and follow-up.

The role emphasizes strong customer service, basic computer skills, and accurate handling of bills. A healthy benefits package is offered for a single-location operation which aligns with company