RV Service Advisor

Shelby American, Inc.; Sterling (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An innovative automotive group is seeking a dedicated Service Advisor to enhance customer experiences and drive satisfaction. In this dynamic role, you'll greet clients with enthusiasm, assist in understanding their vehicle's needs, and maintain communication throughout the service process. Your proactive approach will help foster lasting relationships, ensuring repeat business and customer loyalty. This position offers a comprehensive benefits package, including health insurance and career growth opportunities. Join a community-focused company where your contributions will make a significant impact!

Benefits

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Paid Time Off

Employee Discounts

Career Growth Opportunities

Daily Pay

Qualifications

• Strong commitment to delivering excellent customer service.
• Basic knowledge of computer programs for smooth operations.

Responsibilities

• Greet clients and provide outstanding service from arrival to departure.
• Assist customers in understanding their vehicle's servicing needs.
• Transform customer concerns into actionable work orders for technicians.

Skills

Customer Service

Basic Computer Knowledge

Math Skills

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Description

Shift Your Career into High Gear as a Service Advisor at Kunes Auto Group!
Start Your Journey with Us!

The Kunes Auto Group isn't just an automotive and RV dealership; it's a thriving community across Wisconsin, Illinois, and Iowa! As an award-winning auto group, we're on the lookout for exceptional candidates to join our dynamic team. Whether you're in sales, service, or beyond, we’re dedicated to our employees and customers.

Start your journey today and drive your future with us!

Your Roadmap of Responsibilities:

• Customer Welcome Wagon: Greet clients with enthusiasm and provide outstanding service from arrival to departure.
• Service Navigator: Assist customers in understanding their vehicle's servicing needs.
• Problem-Solving Mechanic: Transform customer concerns into actionable work orders for our skilled technicians.
• Communication Roadmap: Keep customers informed throughout the service process, ensuring they feel valued every mile of the way.
• Knowledge Fuel: Participate in training on new products and services to stay ahead of the curve.
• Relationship Builder: Maintain a follow-up system that encourages repeat business and builds lasting connections.
• Quality Control Driver: Ensure all automotive work meets our high standards for safety and performance.
• Customer Satisfaction Advocate: Address complaints promptly to maintain a stellar Customer Service Index (CSI).
• Transportation Support Crew: Provide customer transportation as needed, ensuring a smooth ride for everyone.

Requirements

Your Performance Specs:

• Customer-Focused: A strong commitment to delivering excellent service.
• Tech-Savvy: Basic knowledge of computer programs to keep things running smoothly.
• Education: High school diploma or higher required.
• Math Skills: Basic math for billing and payments—keeping the numbers in check!
• Clean Driving Record: A valid driver's license is essential for this road trip.
• Driven Personality: Eager to learn and support team dynamics as we navigate the fast lane together.

Ideal Candidate Traits:

• Be clear and concise: Explain ideas in a way that customers can understand
• Be proactive: Provide constructive feedback that encourages progress
• Create action steps: Help customers take the next steps to achieve their goals
• Building relationships: Bring back repeat business and create a raport with customers
• Be present and engaging: Make customers feel valued through personalized messages and gestures
• Be responsive: Solve problems and answer questions quickly
• Be available: Check in with customers regularly to adjust their strategy as their needs change

Your Premium Benefits Package:

• Comprehensive Benefits: 401(k), health, dental, vision insurance, life insurance.
• Employee Assistance Program: Supporting your well-being.
• Paid Time Off: Maintain work-life balance.
• Employee Discounts: Enjoy exclusive perks on automotive purchases.
• Career Growth Opportunities: Join a company that promotes from within.
• Daily Pay: Access your earnings before payday.

At Kunes Auto Group, we celebrate diversity and are proud to be an equal opportunity employer. Join us—where your career can shift into high gear!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.