RV Service Advisor

Kunes RV Group; Illinois; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer experiences at their thriving automotive and RV dealership. In this dynamic role, you will greet clients, understand their vehicle servicing needs, and ensure they receive top-notch service. Your strong communication skills and problem-solving abilities will help you transform customer concerns into actionable tasks for technicians. With a focus on building lasting relationships, you will play a vital role in maintaining customer satisfaction and loyalty. This is a fantastic opportunity to join a company that values its employees and offers a comprehensive benefits package, including career growth opportunities and daily pay access.

Benefits

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Paid Time Off

Employee Discounts

Career Growth Opportunities

Daily Pay

Qualifications

• Strong commitment to customer service and problem-solving skills.
• Basic knowledge of computer programs and math for billing.

Responsibilities

• Greet clients and provide outstanding service throughout their visit.
• Transform customer concerns into actionable work orders for technicians.

Skills

Customer Service

Problem-Solving

Communication

Basic Math Skills

Tech-Savvy

Education

High School Diploma

Tools

Computer Programs

Job description

Description

Shift Your Career into High Gear as a Service Advisor at Kunes Auto Group!
Start Your Journey with Us!

The Kunes Auto Group isn't just an automotive and RV dealership; it's a thriving community across Wisconsin, Illinois, and Iowa! As an award-winning auto group, we're on the lookout for exceptional candidates to join our dynamic team. Whether you're in sales, service, or beyond, we’re dedicated to our employees and customers.

Start your journey today and drive your future with us!

Your Roadmap of Responsibilities:

• Customer Welcome Wagon: Greet clients with enthusiasm and provide outstanding service from arrival to departure.
• Service Navigator: Assist customers in understanding their vehicle's servicing needs.
• Problem-Solving Mechanic: Transform customer concerns into actionable work orders for our skilled technicians.
• Communication Roadmap: Keep customers informed throughout the service process, ensuring they feel valued every mile of the way.
• Knowledge Fuel: Participate in training on new products and services to stay ahead of the curve.
• Relationship Builder: Maintain a follow-up system that encourages repeat business and builds lasting connections.
• Quality Control Driver: Ensure all automotive work meets our high standards for safety and performance.
• Customer Satisfaction Advocate: Address complaints promptly to maintain a stellar Customer Service Index (CSI).
• Transportation Support Crew: Provide customer transportation as needed, ensuring a smooth ride for everyone.

Your Performance Specs:

• Customer-Focused: A strong commitment to delivering excellent service.
• Tech-Savvy: Basic knowledge of computer programs to keep things running smoothly.
• Education: High school diploma or higher required.
• Math Skills: Basic math for billing and payments—keeping the numbers in check!
• Clean Driving Record: A valid driver's license is essential for this road trip.
• Driven Personality: Eager to learn and support team dynamics as we navigate the fast lane together.

Ideal Candidate Traits:

• Be clear and concise: Explain ideas in a way that customers can understand.
• Be proactive: Provide constructive feedback that encourages progress.
• Create action steps: Help customers take the next steps to achieve their goals.
• Building relationships: Bring back repeat business and create rapport with customers.
• Be present and engaging: Make customers feel valued through personalized messages and gestures.
• Be responsive: Solve problems and answer questions quickly.
• Be available: Check in with customers regularly to adjust their strategy as their needs change.

Your Premium Benefits Package:

• Comprehensive Benefits: 401(k), health, dental, vision insurance, life insurance.
• Employee Assistance Program: Supporting your well-being.
• Paid Time Off: Maintain work-life balance.
• Employee Discounts: Enjoy exclusive perks on automotive purchases.
• Career Growth Opportunities: Join a company that promotes from within.
• Daily Pay: Access your earnings before payday.

At Kunes Auto Group, we celebrate diversity and are proud to be an equal opportunity employer. Join us—where your career can shift into high gear!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.