Rubber Shop Manager

Applied Industrial Technologies; Billings (MT); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

401K with company match

Health insurance

Tuition reimbursement

Employee assistance program

Great work-life balance

Job summary

Applied Industrial Technologies in Billings, MT is seeking a results-driven supervisor for the repair division. You will develop procedures, oversee a team of technicians, and ensure timely, quality service with strong customer focus.

You will manage orders, training, and scheduling while maintaining safety standards and inventory control. A background in process/industrial distribution supports the role and opportunities for career advancement are highlighted.

Qualifications

• Strong attention to detail.
• Excellent verbal and written communication skills; including report writing.
• Ability to interpret customer needs and translate into clear instructions for service technician.
• Good diagnostic skills to identify service requirements and assess the work of technicians.
• Excellent customer service skills to deal with any customer concerns or complaints.

Responsibilities

• Develop and maintain quality management procedures and practices for the repair division.
• Responsible for order entry and billing.
• Responsible for maintaining a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered.
• Supervise technicians' performance and arrange training programs to keep the team's skills up to date.
• Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed to customer's satisfaction in a timely fashion.
• Select equipment, such as diagnostic tools, to improve/maintain quality and productivity of service/ repair.
• Ensure the highest levels of customer satisfaction.
• Responsible for the inventory, ordering and delivery of supplies and equipment needed for service and repair.
• Identify key aspects of the business that affect customer satisfaction, such as availability of delivery services, accuracy of costs, and quality of work. Ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.
• Responsible for insuring OSHA (Occupational Safety & Health Act) standards and company safety policies are complied with at all times.
• Responsible for a 24 hour response to service requests.
• Analyzes and resolves work problems or assists workers in solving work problems.

Skills

Attention to detail

Verbal and written communication

Customer service

Diagnostic skills

Interpret customer needs

Education

Associate's Degree

Bachelor's Degree or equivalent

Tools

P21

Job description

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed.

Why join us?

Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!

In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:

• A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
• Professional development and training
• Great work / life balance
• Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
• Join a local team with company backing

Essential Functions & Responsibilities:

• Develop and maintain quality management procedures and practices for the repair division.
• Responsible for order entry and billing.
• Responsible for maintaining a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered.
• Supervise technicians' performance and arrange training programs to keep the team's skills up to date.
• Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed to customer's satisfaction in a timely fashion.
• Select equipment, such as diagnostic tools, to improve/maintain quality and productivity of service/ repair.
• Ensure the highest levels of customer satisfaction.
• Responsible for the inventory, ordering and delivery of supplies and equipment needed for service and repair.
• Identify key aspects of the business that affect customer satisfaction, such as availability of delivery services, accuracy of costs, and quality of work. Ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.
• Responsible for insuring OSHA (Occupational Safety & Health Act) standards and company safety policies are complied with at all times.
• Responsible for a 24 hour response to service requests.
• Analyzes and resolves work problems or assists workers in solving work problems.

Essential Mental Functions:

• Strong attention to detail.
• Excellent verbal and written communication skills; including report writing.
• Ability to interpret customer needs and translate into clear instructions for service technician
• Good diagnostic skills to identify service requirements and assess the work of technicians.
• Excellent customer service skills to deal with any customer concerns or complaints.

Essential Physical Functions / Equipment Used:

• Must be able to lift objects weighing up to 75lbs.
• Must be able to stand, kneel, and walk for long periods of time.
• Must be able to, or possess ability to learn how to, operate large warehouse equipment; namely forklifts.
• Must be able to work off hours, weekends, and OT on a short notice basis based on business needs.
• Knowledge of rigging, lifting and moving heavy and awkward products.
• Able to work in abnormal (heat/cold/clean room) operating conditions.

Preferred Education/Experience:

• Associate's Degree preferred; Bachelor's Degree or equivalent preferred, preferably in Electrical or Mechanical Engineering, or Industrial Distribution.
• Minimum 3+ years of Inside Sales/Customer Service experience, preferably with an Industrial Distributor in the Process and/or Flow Control Instrumentation industry.
• Minimum 2+ years Field experience required, including knowledge of general plant/factory/warehouse safety procedures and calling on all levels of personnel.
• Strong computer proficiency; knowledge of P21 helpful.

Work Environment:

• Standard warehouse environment

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value‑added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi‑channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition, or any other characteristic protected by law.