RPA IT Specialist for Healthcare Claims Processing

ADP, Inc.; Washington (District of Columbia); On-site; USD 50,000 - 55,000; Full time

Job summary

Healthcare Legal Solutions, LLC is seeking an IT Specialist to support a high-volume automated appeals operation. You will monitor, troubleshoot, and optimize technology used to process insurance claims and supporting documents, ensuring seamless data flow between client systems, payer portals, and our case management system.

The role focuses on keeping bots and programs reliable, resolving issues quickly, and maintaining data integrity across EOBs, denial letters, medical records, and related

Qualifications

• Bachelor's Degree or 1–2 years of related experience or equivalent
• Strong analytical and problem‑solving skills with the ability to interpret logs, errors, and data discrepancies
• Excellent written and verbal communication skills for documenting findings and collaborating with teams
• Ability to prioritize and manage multiple issues in a fast-paced, deadline-driven environment

Responsibilities

• Run RPA programs daily and monitor successful completion for assigned programs
• Investigate and resolve errors from program runs, escalating complex issues as needed
• Provide input files, error logs, and feedback to developers when updating bots
• Ensure case management data accuracy for documents downloaded by programs/bots
• Monitor document scraping to ensure key fields are reliably extracted and mapped correctly

Skills

Analytical skills

Written and verbal communication

Attention to detail

Problem solving

Time management

Adaptability

Customer service

Multi-tasking

Education

Bachelor's degree (BA/BS)

Tools

RPA

Job description

Healthcare Legal Solutions, LLC is seeking an IT Specialist to support a high-volume automated appeals operation. You will monitor, troubleshoot, and optimize technology used to process insurance claims and supporting documents, ensuring seamless data flow between client systems, payer portals, and our case management system.

The role focuses on keeping bots and programs reliable, resolving issues quickly, and maintaining data integrity across EOBs, denial letters, medical records, and related