Roving Teller

First Bank; Asheboro (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

First-Bank is seeking a Roving Teller in Asheboro, NC. The role covers teller duties while roving between branches, including deposits, cash handling, and customer service across a region.

The position requires travel to various branches, strong communication skills, and the ability to manage daily cash and records while ensuring compliance with bank policies.

Candidates should have a high school diploma or GED and be able to work independently with excellent organizational abilities.

Qualifications

• High school diploma or GED or equivalent experience.
• In-house training or curriculum related to banking/finance is preferred.
• Knowledge of bank operations, products, services, and related laws and policies.
• Excellent organizational and time management skills with minimal supervision.
• Proficient with computer terminals, mainframe systems, word processing and spreadsheets.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Accept deposits and issue receipts with proper documentation.
• Cash checks and withdrawals; ensure documents are properly authorized.
• Assist with night depository duties and vault balancing.
• Drive to multiple branches within a region; maintain a valid driver’s license.
• Cross-sell bank products and refer to appropriate staff.
• Answer phones and route calls; support imaging research.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Mainframe systems

Word processing

Spreadsheets

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Roving Teller

Asheboro Full Time Clerical Asheboro, NC, US

SUMMARY:

The position of Roving Teller is responsible for the same duties as a normal Teller with the only major difference being "roving" from branch to branch within a region - performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Travel to various branches to fill-in as needed is required of this position.

ESSENTIAL FUNCTIONS:

• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.
• Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
• Issues official checks, traveler's checks and gift cards.
• Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated.
• Performs safe deposit duties by controlling access and assisting customers.
• Receives and processes stop payment and hold orders.
• Accepts loan, credit card and installment payments.
• Balances cash drawer daily and verifies cash being bought from and sold to the vault.
• Provides effective customer service and assists in resolving problems within given authority.
• Records, files, updates information and sorts' mail or reports as required.
• Answers telephones and directs callers to proper Bank personnel.
• Processes teller work through branch capture and assists with imaging research.
• May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
• Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections.
• Type's routine letters, reports and forms.
• Maintains files, copies and faxes documents, and orders and distributes supplies.
• Takes steps to ensure security of Branch personnel & Bank procedures.
• Fully understands opening/closing procedures, as well as all other security procedures.
• May prepare and verify order of shipment of currency.
• Driving from location to location within a given region - must possess a valid driver's license.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal andState regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.
• Performs other duties asrequired.

GENERAL QUALIFICATIONS :

Knowledge & Experience : These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED) or equivalent work experience.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Excellent organizational and time management skills - ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.