Routing and Dispatch Coordinator

AmeriGas; Orlando (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

AmeriGas in Orlando, FL is seeking a Routing and Dispatch Coordinator to manage daily scheduling, routing, and dispatch for delivery drivers and service technicians across multiple locations. The role emphasizes efficient propane distribution, exceptional customer service, and optimal field resource utilization.

You will leverage route optimization software, collaborate with District Operations and Customer Experience teams, and serve as the subject matter expert on scheduling infrastructure and

Qualifications

• Prior experience with driver routing and/or technician dispatching required.
• Excellent interpersonal and customer service skills.
• Balances operational efficiency with technician, driver, and customer needs.
• Strong analytical mindset with ability to translate data into actionable results.
• Detail-oriented problem solver with high accuracy standards.

Responsibilities

• Schedule, route, and dispatch delivery drivers and service technicians.
• Utilize route optimization software to improve efficiency.
• Collaborate with District Operations and Customer Experience teams.
• Provide dashboards and reporting on routing performance.

Skills

Customer service

Dispatching

Routing optimization

Analytical mindset

Attention to detail

Interpersonal skills

Education

High School diploma

Associate degree preferred

Tools

Routing software

Dashboards/reporting tools

Job description

Requisition Number: 30845

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary:

The Routing and Dispatch Coordinator will be responsible for the daily scheduling, routing, and dispatch of both delivery drivers and service technicians in supported locations to ensure the efficient distribution of propane and optimal utilization of field resources. This role will leverage route optimization software and work closely with District Operations, Customer Experience teams, and regional leadership to create efficient routes and schedules that meet/exceed operational metrics while maintaining exceptional customer service. The Routing and Dispatch Coordinator will serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and reporting tools and dashboards associated with these functions.

Duties and Responsibilities:

• Prior experience with driver routing and/or technician dispatching required
• Excellent interpersonal and customer service skills
• Balances operational efficiency with technician, driver, and customer needs
• Strong analytical mindset with ability to translate data into actionable results
• Detail-oriented problem solver with high accuracy standards

Knowledge, Skills and Abilities:

• Act as subject matter expert for route planning processes and scheduling optimization
• Strong analytical skills with proven ability to solve problems and translate data into actionable results
• Knowledge of safety and DOT protocols
• Strong understanding of field operations with ability to identify and communicate downstream impacts of strategic decisions
• Ability to understand and relate technical requirements for service work

Education and Experience:

• High School diploma required. Associate degree preferred
• 3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch
• Multi-location routing and scheduling experience preferred; Propane experience a plus; Supervisor or management experience preferred

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.