Routing and Dispatch Coordinator

UGI Corporation; Grayson (KY); On-site; USD 50,000 - 80,000; Full time

Job summary

AmeriGas Propane, Inc. is seeking a Routing and Dispatch Coordinator to plan daily routes for delivery drivers and service technicians across supported locations.

You will leverage route optimization software and work with District Operations to meet operational metrics while delivering excellent customer service. The role emphasizes subject-matter expertise in scheduling optimization, field resource utilization, and reporting tools.

Qualifications

• 3-5 years in operations analysis, routing, logistics, scheduling, or dispatch.
• Experience with driver routing or technician dispatching is required.
• Knowledge of DOT protocols and safety considerations.

Responsibilities

• Schedule, route, and dispatch delivery drivers and service technicians daily.
• Use route optimization tools to create efficient routes and schedules.
• Collaborate with District Operations, Customer Experience, and regional leadership.
• Monitor performance metrics and provide actionable data insights.
• Ensure high levels of customer service and field resource utilization.

Skills

Routing

Dispatching

Customer service

Analytical skills

DOT compliance

Tools

Route optimization software

Job description

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary:

The Routing and Dispatch Coordinator will be responsible for the daily scheduling, routing, and dispatch of both delivery drivers and service technicians in supported locations to ensure the efficient distribution of propane and optimal utilization of field resources. This role will leverage route optimization software and work closely with District Operations, Customer Experience teams, and regional leadership to create efficient routes and schedules that meet/exceed operational metrics while maintaining exceptional customer service. The Routing and Dispatch Coordinator will serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and reporting tools and dashboards associated with these functions.

Duties and Responsibilities:

• Prior experience with driver routing and/or technician dispatching required
• Excellent interpersonal and customer service skills
• Balances operational efficiency with technician, driver, and customer needs
• Strong analytical mindset with ability to translate data into actionable results
• Detail-oriented problem solver with high accuracy standards

Knowledge, Skills and Abilities:

• Act as subject matter expert for route planning processes and scheduling optimization
• Strong analytical skills with proven ability to solve problems and translate data into actionable results
• Knowledge of safety and DOT protocols
• Strong understanding of field operations with ability to identify and communicate downstream impacts of strategic decisions
• Ability to understand and relate technical requirements for service work

Education and Experience:

• 3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch
• Multi-location routing and scheduling experience preferred; Propane experience a plus; Supervisor or management experience preferred

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Ashland
Nearest Secondary Market: Huntington