Router

Durham School Services; Crowley (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Summit School Services is seeking a dispatcher to produce and maintain routes, read routing documents, and coordinate with Dispatch to establish time and mile standards. The role emphasizes strong customer service with parents, employees, and clients.

The ideal candidate has a high school diploma and dispatch experience, with proficiency in routing software and Microsoft Office. Ability to stay organized under pressure and maintain professional conduct is essential.

Qualifications

• High school diploma or GED.
• Previous dispatch experience preferred; bi-lingual abilities a plus.
• Ability to organize and prioritize time to balance customer care and routing.
• Ability to communicate effectively in fast-paced and/or stressful environments.

Responsibilities

• Produce and maintain a master record of all routes and provide operating copies daily.
• Read and keep up to date with all documents relating to the routing program.
• Produce and maintain cost efficient and timely routes.
• Meet all deadlines relating to schedules set up for the routing process.
• Coordinate with Dispatch to establish route standards for time and miles.
• Provide excellent customer service when working directly with customers, parents and employees.
• Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly.
• Maintain the work area in a neat and professional condition daily.
• Maintain a professional appearance.
• Ability to work well under pressure.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager.
• Other duties as assigned

Skills

Dispatch experience

Customer service

Time management

Interpersonal skills

Education

High school diploma

Tools

Routing software

Microsoft Office

Job description

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities

• Produce and maintain a master record of all routes and provide operating copies daily


• Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.)


• Produce and maintain cost efficient and timely routes


• Meet all deadlines relating to schedules set up for the routing process


• Coordinate with Dispatch to establish route standards for time and miles


• Provide excellent customer service when working directly with customers, parents and employees


• Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly


• Maintain the work area in a neat and professional condition daily


• Maintain a professional appearance


• Ability to work well under pressure


• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager


• Other duties as assigned

Company name is: Durham School Services

Qualifications

• High school diploma or GED


• Previous dispatch experience is preferred; bi-lingual abilities a plus


• Ability to organize and prioritize time to balance conflicting demands related to customer care and routing.


• Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).


• Ability to problem solve in an effort to meet schedule requirements


• Ability to operate two-way and emergency radio systems


• Ability to use office machines (fax, scanner, copier, zip drive, telephone system)


• Ability to use Microsoft Office Program and computerized routing software.


• Verbal communication skills to provide effective advice and interpretation that are readily understandable.


• Written communication skills to prepare materials and reports


• Customer service skills to provide excellence in customer service to internal and external stakeholders

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.