Route Trainee - UniFirst

UniFirst

Charlotte (NC)

On-site

USD 40,000 - 52,000

Full time

14 days+

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Benefits offered by this job

401(k) with company match

Health insurance

Paid time off

Tuition reimbursement

Job summary

UniFirst in Charlotte is seeking a Route Trainee to begin a rewarding career in service and customer care. You’ll receive hands‑on training through our SCP program and support daily operations while preparing to transition into a Route Service Representative role.

This position involves deliveries, route coverage, and learning multiple customer accounts. You will gain essential field experience, work in a dynamic environment, and build the foundation for growth within a company that values

Qualifications

Must be 21+ years old with a valid driver’s license.
Must meet DOT requirements including a physical.
High school diploma, GED, or military service.
Strong customer service skills; able to work independently.
Prior delivery or customer service experience is a plus.
Physically able to lift up to 50 lbs. and stay on feet for extended periods.

Responsibilities

Participate in UniFirst’s Service Certificate Program to prepare for an RSR role.
Assist service team with loading/unloading route trucks.
Deliver clean garments and return soiled items on schedule.
Provide route coverage during RSR absences.
Operate a company walk‑in truck on designated routes with safety in mind.
Work across indoor and outdoor environments requiring energy and attention to detail.
Contribute to service department success by building customer relationships.
Maintain a Monday–Friday daytime schedule with no nights or weekends.

Skills

Customer Service

Time Management

Dependability

Communication

Education

High school diploma or GED

Tools

GPS navigation

Delivery routing software

Job description

Job Description - Route Trainee - UniFirst (2603400)

Job Description

Route Trainee - UniFirst - ( 2603400 )

Description

At UniFirst, we Always Deliver—for our customers and our people. Join us as a Route Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands‑on training through our robust, blended learning programs while supporting daily operations and preparing to transition into a full‑time Route Service Representative (RSR) role. You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts. This is a dynamic opportunity ideal for someone eager to grow, customer‑focused, and ready to build a strong foundation in a field‑based service role.

What Your Role Entails:

Participate in UniFirst’s Service Certificate Program: Engage in a hands‑on training program designed to prepare you for a Route Service Representative (RSR) role.
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Deliver Consistent, Reliable Service: Transport clean garments and products to customers and return soiled items, providing dependable and timely service with every stop.
Provide Route Coverage When Needed: Step in during RSR absences to manage established routes, upholding UniFirst’s high standards of service and professionalism.
Represent UniFirst on the Road: Operate a company walk‑in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
Contribute to Service Department Success: Play a vital role in delivering outstanding service, building customer relationships, and driving the success of our Service Department.
Maintain a Predictable Schedule: Enjoy consistent Monday–Friday daytime schedule with no nights or weekends.

Core Competencies:

Customer-Centric Mindset: You go above and beyond to deliver exceptional service, building trust and loyalty with every interaction. You understand that the customer experience is at the heart of everything we do.
Time Management & Route Efficiency: Ability to manage your time effectively to stay on schedule, make prompt deliveries, and complete tasks with precision. You understand how to balance urgency with quality service, ensuring each stop along your route is handled efficiently and professionally.
Dependability, Collaboration & Communication: You take pride in showing up on time, following through on your responsibilities, and representing UniFirst with professionalism and integrity. You work closely with teammates and leadership to ensure smooth daily operations, resolve issues quickly, and deliver great service. Your consistency and teamwork help drive success every day.

Why You’ll Enjoy This Role:

Every day is different: Whether you're training, riding along, or covering a route, no two days look the same.
A path to career growth: This position is your gateway to a full‑time commissioned Route Service Representative role.
Make a direct impact: You’ll be out in the field supporting our customers face‑to‑face.

Qualifications

What You Bring to UniFirst

Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
Educational Requirements: High school diploma, GED, or military service required.
Strong Customer Service Skills: Ability to work independently while maintaining a team‑oriented mindset and providing excellent customer service.
Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
Tech‑Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

You Will Benefit From:

Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
Training & Development: Formal training through our SCP program to set you up for success as an RSR
Career Development: Continuous training and growth opportunities
Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
Stability & Work‑Life Balance: Monday–Friday daytime schedule, no nights or weekends
Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career

At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer‑focused role with plenty of room for growth, we’d love to hear from you!

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Primary Location

United States-North Carolina

Work Locations

205 - CHARLOTTE-FACILITY SERVIC 1901 Equitable Place Charlotte 28213

Organization

Job

Route Trainee

Employee Status

Regular

Job Level

Shift

1st Shift