Route Support Merchandiser, Office Coffee

Continental Services; Warsaw (IN); On-site; USD 26,000 - 32,000; Full time

Job summary

Continental Services is seeking a Route Support Merchandiser for Office Coffee in Warsaw. You will backfill OCS Route Merchandisers, assist with data entry and field implementations, and enhance customer service through feedback to supervisors.

You will identify training needs among drivers, ensuring smooth on-road and in-house operations, with focus on route coverage, inventory, and machine management as needed.

Qualifications

• Strong communication and customer service skills with ability to read, speak, and understand English.
• High School Diploma or GED required; valid driver's license and clean driving record preferred.
• Chauffeur's license where required; prior delivery/merchandising experience preferred.
• Proficiency with computers, iPads, GPS technology, and inventory systems.
• Ability to operate box trucks and pallet jacks where regionally applicable.

Responsibilities

• Provide route coverage and support for OCS Route Merchandisers; coordinate and schedule deliveries.
• Support daily operational planning and execution for OCS operations.
• Ensure routes have the correct products and supplies; manage delivery order changes.
• Assist with new machine installations and product orders; coordinate inventory reconciliations.
• Train Route Merchandisers on standards and procedures; address performance issues.
• Interact with customers to gather feedback and resolve on-site issues promptly.
• Maintain machine cleanliness and professional appearance in field locations.
• Promote safety and compliance; communicate critical issues to managers.
• Collaborate with Account Managers, Route Managers, and leadership on project work.

Skills

Communication

Customer service

English proficiency

Education

High School Diploma or GED

Tools

iPads

GPS technology

Inventory systems

Box trucks operation

Job description

Route Support Merchandiser, Office Coffee

Department: Warsaw 201734

Employment Type: Full Time

Location: Warsaw

Reporting To: Kristina Middleton

Compensation: $19.00 - $23.00 / hour

Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You'll Create:

As an OCS Route Support Merchandiser, you will support our Route Manager by filling in for OCS Route Merchandisers, assisting with data entry and field implementations, and enhancing customer service through constructive feedback. You will identify training needs among drivers and communicate observations to your supervisor, ensuring smooth operations on the road and in-house.

• Route Coverage: Provide coverage and support for OCS Route Merchandisers as needed. Coordinate and schedule delivery orders to ensure timely and accurate service, and monitor route performance to identify opportunities for improvement while recognizing effective practices. Ensure all delivery orders are completed accurately and properly recorded as delivered.
• OCS Operations Support: Provide coverage for the OCS Manager by supporting daily operational coordination and execution. Assist with operational planning and task prioritization to support overall efficiency and consistency within OCS operations.
• Delivery & Inventory Management: Ensure OCS Route Drivers are fully equipped with the correct products and supplies for assigned routes. Load OCS trucks according to delivery schedules and order requirements, manage delivery order changes, and review and reconcile truck inventories to maintain accuracy and accountability.
• Machine Management: Support new machine installations by coordinating initial product orders and installing non-plumbed brewers and coolers at customer locations. Manage product returns from the field, notify OCS Route Managers of idle or underperforming accounts, and assist with seasonal or final product adjustments to ensure smooth account transitions.
• Training & Support: Train OCS Route Merchandisers on operational standards and procedures, reinforce compliance expectations, and provide support for ongoing performance issues as needed.
• Customer Feedback & Issue Resolution: Interact professionally with customers during route coverage to gather feedback and relay information to appropriate internal teams. Respond to customer issues promptly by conducting on-site follow-ups when necessary and communicating clearly to ensure timely resolution.
• Machine Cleanliness: Inspect and maintain cleanliness standards for all machines in the field to ensure professionalism and customer satisfaction.
• Professional Standards: Ensure OCS Route Merchandisers maintain a professional appearance and follow established uniform and professional appearance guidelines.
• Safety & Compliance: Promote and model a clean, safe work environment while remaining knowledgeable of and compliant with current operational processes and procedures.
• Communication: Communicate promptly with Account Managers, Route Managers, and leadership regarding critical issues that may impact account retention or present potential business risk.
• Special Projects: Complete special projects and additional assignments as directed by the leadership team.

Ingredients for Thriving:

• High School Diploma or GED, and a valid driver's license with a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check.
• Chauffeur's license (where required)
• Prior experience in delivery, route driving, merchandising, or customer service preferred.
• Strong communication and customer service skills, with the ability to read, speak, and understand English.
• Proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred.
• Ability to operate pallet jacks (if applicable to your region)
• Results-oriented, adaptable, and able to balance business needs with customer requests; demonstrates consistent follow-through and quickly applies new information.
• Detail-oriented, professional, and comfortable working in structured environments with routine tasks; able to follow written and verbal instructions.
• Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

• Health Coverage - Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits. #LI-KC1 #IND103