Route Supervisor

Casella Waste Systems, Inc; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Employee Assistance Plan

Job summary

Casella Waste Systems, Inc. in Kentucky seeks a Route Supervisor to direct daily driver teams, ride along routes, and identify efficiency, safety and service improvements. The role emphasizes coaching drivers, ensuring DOT compliance and strong customer service interactions.

The candidate will collaborate with operations, customer service and sales to meet demanding customer needs while maintaining focus on safety, productivity and cost control. Experience in commercial driving is required.

Qualifications

• High School diploma or equivalent and a valid CDL license.
• 2-4 years of commercial driving experience with a clean driving record.
• Ability to work in a collaborative, customer-facing environment.
• Strong safety orientation and knowledge of DOT regulations.
• Excellent listening, communication and problem-solving skills.

Responsibilities

• Rides with the driver to observe and gather data to improve efficiency and safety.
• Directs daily activities of drivers and helpers to ensure service quality.
• Coach drivers on inspections and training; coordinate coverage during absences.
• Collaborates with customer service and sales to meet demanding customers.
• Ensure compliance with company, state, and federal policies and safety laws.

Skills

Leadership

Teamwork

Communication

Safety compliance

Problem solving

Regulatory knowledge

Education

High School diploma or equivalent

CDL Class A or B license

Tools

Microsoft Office

Job description

Position Summary

The Route Supervisor is responsible for directing the daily activities of drivers and helpers in order to provide safe, effective ad courteous waste collection services to customers. The incumbent will ride with a driver during his/her scheduled route to identify opportunities for enhanced operating efficiencies, accurate billing, opportunities for increases in service and potential safety hazards.

Key Responsibilities

• Rides with assigned driver on a designated commercial and/or residential route to gather data such as travel times, disposal volumes, service and collection times, and accuracy of the route sheet in an effort to increase efficiency, reduce cost, improve revenue and reduce safety hazards.
• Ensures the proper usage of the OBC and OBC back office to help achieve the divisions efficiency, safety, and customer service goals.
• Provides recommendations for improvement in route scheduling, service capabilities or other changes based on findings during on-route observations.
• Coordinates and provides cross training to drivers to ensure proper coverage when employees are out due to vacation or sickness.
• Collaborates with customer service and sales to achieve service quality and responsiveness to highly demanding customers.
• Supervises and coaches drivers on pre and post trip inspections, and training/re‑training of new and existing drivers when necessary.
• Manages and provides leadership to team members by effectively communicating, establishing clear goals and objectives, coaching team members on achieving goals, and ensuring access to training and development opportunities that assist employees in attaining the necessary skills to achieve team and corporate results.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
• Ensures compliance with all company, state, and federal policies, regulations, and laws regarding employment and employee safety.

Education, Experience & Qualifications

The successful candidate will have a High School diploma or equivalent, a valid class A or B CDL driver’s license, 2-4 years of commercial driving experience, and a clean driving record. The incumbent must have a demonstrated ability to work as part of a team in a collaborative environment and experience in a customer-facing position.

Strong commitment to workplace safety and DOT regulations, outstanding relationship management skills, and an ability to measure and review productivity standards are required. Excellent listening, communication, and problem-solving skills and a working knowledge of Microsoft products are necessary.

Although not required, 1-2 years of supervisory experience is preferred.

Attributes

Positive and supportive individual who is, attentive, observant, and results-oriented with the ability to see the larger picture while focusing on detailed information. Strong listening, training and organizational skills combined with the ability toeffectivelycommunicate what is needed to increase efficiency and safety is essential.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways
• and More.