Route Supervisor

Interstate Batteries; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Interstate Batteries is seeking a Route Supervisor to lead a team of Route Service Managers and drivers, driving service growth across a set of routes. You will train staff, monitor performance, and collaborate with the Market General Manager to achieve goals.

Responsibilities include reporting, fleet upkeep, and coaching drivers to improve service quality. A valid driver’s license and ability to operate vehicles are required.

Qualifications

• Requires a high school diploma or GED.
• 2+ years sales, customer service and delivery experience.
• Ability to read, write and compute basic math.
• Excellent written, verbal and interpersonal communication skills.
• Valid driver's license and ability to operate a motor vehicle or forklift.
• Knowledge of carrier operations, routing and distribution methods.
• Familiarity with computer systems or willingness to learn.

Responsibilities

• Manage, train and develop Route Service Managers and drivers.
• Collaborate with Market General Manager to set goals and ensure targets.
• Generate and distribute daily/weekly reports for drivers.
• Train drivers on policies and procedures including paperwork.
• Maintain knowledge of financial results and driver impact.
• Ensure DOT/safety compliance for drivers.
• Oversee vehicle fleet maintenance and servicing.
• Engage with dealers for feedback on service quality.
• Support route coverage and on-time delivery.

Skills

Sales experience

Customer service

Delivery experience

Communication skills

Time management

Regulatory awareness

Computer skills

Driver responsibility

Team training

Route optimization

Education

High school diploma or GED

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

The Route Supervisor will manage, train, and develop RSMs (Route Service Managers) and other drivers to service and aggressively expand sales on an assigned set of customers along all routes.

• Manage, train and develop RSMs and other drivers
• Collaborate with Market General Manager to set goals for RSMs and ensure the team is meeting the goals.
• Generate and distribute daily and weekly reports for RSMs and other drivers to utilize on routes.
• Train all RSMs and other drivers on policies and procedures including proper paperwork for opening and closing accounts.
• Maintain knowledge of the operation’s overall financial results and how the drivers are impacting the results.
• Ensure all drivers are compliant with all DOT and safety rules and regulations.
• Team up with the site Manager to ensure that vehicle fleet is maintained and serviced timely and properly.
• Maintain contact with dealers in order to obtain feedback on the quality of service being provided.
• Fill in on route or hot shot as needed.
• Help load, unload, and count trucks as needed.
• Ride along with different drivers during the week to evaluate training needs and to provide feedback to strategize how to improve; Provides recognition for successes.
• Encourage and train drivers on how to look for new ways to generate GP at every stop.
• Create/maintain a culture of shared ideas, open communication, and a positive, strategical, and motivational attitude within the team.
• Follow / fulfill all driver program requirements, as specified by the manager.
• Must have current, valid state driver’s license.
• Ability to operate motor vehicles.
• Other duties as assigned

Qualifications:

• High school diploma or GED equivalent
• Minimum of 2 years demonstrated sales, customer service and delivery experience
• Ability to read, write and compute basic math
• Strong written, interpersonal and verbal communication skills
• Strong organization and time management skills and able to work under pressure
• Working knowledge of carrier operations, shipment routing and distribution methods
• Understanding of state, federal and interstate commerce regulations
• Working knowledge of computers or ability to learn applicable systems required
• Strong training and coaching skills
• Ability to operate a motor vehicle and/or forklift
• Must have a clean drivers record AND meet driver qualifications requirements

Scope Data:

• Uses frequent independent judgment when making decisions.
• Manages team of 2 or more drivers.
• Accountable for sales growth within the distributorship.
• Operate with integrity and demonstrate a positive attitude.
• Consistent sitting, standing and walking
• Specific vision abilities include close vision, depth perception and ability to adjust focus.
• Be able to regularly lift and/or move up to 50 lbs, without assistance and occasionally lifting up to 75lbs
• Use of Personal Protective Equipment (PPE) required
• Exposed to battery warehouse conditions, such as exposure to moving equipment, mechanical parts, fumes or airborne particles; toxic or caustic chemicals
• Exposed to the hazards of the road when operating or riding in a vehicle

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.