Route Service Supervisor- UniFirst

UniFirst Corporation; Macon (GA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation in Georgia is seeking a Route Service Supervisor to supervise Route Service Representatives who deliver to multiple customers daily. This entry-level management role offers career advancement and a path to leadership within our field service operations.

You will train reps, respond to service requests, negotiate renewals, and maintain customer relationships across a diverse client base while coordinating with the management team to ensure top-tier service.

Qualifications

• Ability to lead and develop a team of Route Service Representatives.
• Proven customer service skills and relationship management.
• Strong communication and problem-solving abilities.
• Basic computer proficiency required.
• Must meet pre-employment DOT physical requirements.

Responsibilities

• Oversee the training and development of Route Service Representatives.
• Respond to service requests from customers.
• Negotiate customer contract renewals.
• Build strong relationships with customers and team.
• Collaborate with leadership to deliver service programs.
• Provide route coverage when a rep is unavailable.

Skills

Team leadership

Customer service

Communication

Basic computer proficiency

Reliability

Education

High school diploma or GED

Some college

Job description

Route Service Supervisor

UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement.

What’s in it for you?

• Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
• Career Mobility: Some companies say they like to promote from within, we just do…constantly!
• Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. No nights or weekends.
• Diversity: At UniFirst, you’ll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.

Responsibilities

• Oversee the training and development of a team of Route Service Representatives
• Respond to service requests
• Negotiate customer contract renewals
• Build strong relationships with your customers and team
• Work closely with all other leadership and management team members to provide the best customer service and product programs
• Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check‑in on your Rep’s performance and their customers’ level of satisfaction and loyalty.

Qualifications

• A results‑driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and most importantly, the customer
• Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles
• An individual ready to learn and work to become a customer service and loyalty expert
• High school diploma or GED, some college is a plus
• 21 years of age
• Valid non‑commercial driver’s license in the state of residence
• Reliable transportation
• Must meet pre‑employment DOT physical requirements
• Physically capable of lifting up to 50 pounds
• Communication and language skills
• Basic computer proficiency
• Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred

Benefits & Perks

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

Equal Opportunity Employment

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.

Accommodations

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213‑8979 to let us know the nature of your request.