Route Service Representative - UniFirst

UniFirst Corporation; Bend (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

401(k) with company match

Profit sharing

Health and life insurance

Paid time off

Tuition reimbursement

Employee discounts

Job summary

UniFirst is seeking a Route Service Representative to manage a dedicated route, service customers, and grow accounts with on-duty commissions. You’ll load, unload, and deliver garments, while maintaining safety and strong customer relationships across your daily stops.

The role emphasizes on-time service, upselling opportunities, and consistent schedule Monday through Friday daytime shifts, avoiding nights or weekends, with opportunities to advance through UniFirst’s SCP program.

Qualifications

• Customer service experience and ability to work independently
• Strong time management and route efficiency
• Professional communication with customers and teams

Responsibilities

• Manage an Assigned Route: primary contact for customers, delivering and picking garments daily
• Support Daily Operations: load/unload route trucks, ensure accuracy and efficiency
• Deliver Consistent, Reliable Service: on-time deliveries and returns with high customer satisfaction
• Grow Customer Relationships: build rapport, address service needs, upsell products
• Drive Sales Growth: identify upsell opportunities to grow route earnings
• Represent UniFirst on the Road: operate walk-in truck along routes with safety first
• Engage in a Physically Active Role: work indoors/outdoors, energy and attention to safety
• Contribute to Service Excellence: troubleshoot issues, manage inventory, ensure safety standards
• Maintain a Predictable Schedule: Monday–Friday daytime hours, no nights or weekends

Skills

Customer Service Skills

Time Management

Sales & Upselling

Dependability

Professional Communication

Safety Awareness

Education

High school diploma, GED, or military service

Job description

At UniFirst, we Always Deliver

for our customers and our people. As a Route Service Representative (RSR), youâll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.

Youâll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If youâre customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.

What Your Role Entails

• Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
• Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable Schedule: MondayâFriday daytime hours with no nights, weekends â servicing the same route and customers each week to build consistency and trust.

Core Competencies

• Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
• Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
• Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.
• Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.

Why Youâll Enjoy This Role

• Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.
• Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
• Make a Direct Impact: Be the face of UniFirst for your customersâdelivering great service, resolving issues, and helping their businesses succeed.

âââââââWhat You Bring to UniFirst

• Driverâs License & Safe Driving Record: Must be at least 21 years old with a valid driverâs license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

You Will Benefit From

• Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Training & Development: Formal training through our SCP program to set you up for success as an RSR
• Career Development: Continuous training and growth opportunities
• Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
• Stability & Work-Life Balance: MondayâFriday daytime schedule, no nights or weekends
• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career

At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, weâd love to hear from you!

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazineâs âBest Companies to Sell Forâ list and recognized on Forbes magazineâs âPlatinum 400 â Best Big Companiesâ list.