Route Service Manager

Interstate Battery System of America Inc; Wadsworth (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Interstate Battery System of America Inc is seeking a Route Service Manager to deliver batteries and serve a designated dealer route with a focus on customer service and safety.

You will load and unload, manage inventory, and cultivate strong dealer relationships while ensuring accuracy in paperwork and adherence to company programs and safety policies.

Qualifications

• High school graduate (or equivalent).
• Able to read, write, and compute basic math.
• Excellent communication skills required.
• Minimum one year of delivery and customer service experience required.
• Working knowledge of electronic inventory management tools is required (tablets, scanners).
• Demonstrates good organizational skills and can prioritize tasks.
• Works with a high degree of accuracy and attention to detail.
• Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required.
• Be able to regularly lift and/or move 75 lbs.
• Must have and maintain a valid DOT medical card, state Driver's License, and an acceptable driving record.

Responsibilities

• Deliver batteries and provide service to each dealer on your route in a safe and timely manner.
• Follow all Environmental Health and Safety rules and policies.
• Load and unload trucks safely and maintain an accurate account of all company assets.
• Establish, build, and maintain dealer relationships.
• Keep displays and product clean, full, and rotated per consignment agreements.
• Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing.
• Complete delivery/route transactions and other paperwork on a timely basis.
• Interact professionally with all stakeholders, including team members, managers, and customers.
• Follow / fulfill all driver program requirements, as specified by manager.
• Other duties as assigned.

Skills

Delivery experience

Customer service

Communication skills

Attention to detail

Education

High school diploma

Tools

Tablets

Scanners

Inventory software

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.be your best selfAt Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention.

Job Components

• Deliver batteries and provide service to each dealer on your route in a safe and timely manner.
• Follow all Environmental Health and Safety rules and policies.
• Load and unload trucks safely and maintain an accurate account of all company assets.
• Establish, build, and maintain dealer relationships.
• Keep displays and product clean, full, and rotated per consignment agreements.
• Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing.
• Complete delivery/route transactions and other paperwork on a timely basis.
• Interact professionally with all stakeholders, including team members, managers, and customers.
• Follow / fulfill all driver program requirements, as specified by manager.
• Other duties as assigned.

Qualifications

• High school graduate (or equivalent).
• Able to read, write, and compute basic math.
• Excellent communication skills required.
• Minimum one year of delivery and customer service experience required.
• Working knowledge of electronic inventory management tools is required (tablets, scanners).
• Demonstrates good organizational skills and can prioritize tasks.
• Works with a high degree of accuracy and attention to detail.
• Approaches tasks with a sense of urgency.
• Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required.
• Be able to regularly lift and/or move 75 lbs.
• Must have and maintain a valid DOT medical card, state Driver's License, and an acceptable driving record.

Scope Data

Works independently with limited supervision.

Accountable for accurate inventory management of company assets.

Uses frequent independent judgment when making decisions.

Work Environment

• Exposed to battery warehouse conditions such as moving equipment, mechanical parts, electricity, fumes or airborne particles, and toxic or caustic chemicals.
• Specific vision abilities include close vision, depth perception and the ability to adjust focus.
• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.
• Regularly lift up to 75 lbs. Repetitive lifting.
• Frequent sitting, standing and walking.
• Use of PPE required (steel toe boots, safety glasses, protective gloves, etc).

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.