Route Service Manager

Interstate All Battery Center; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Interstate Batteries in Kansas City is seeking a Route Service Manager to deliver batteries on a set route and provide exceptional customer service to dealers. You will collaborate to optimize product mix, maintain quality programs, and build long-term dealer relationships.

You will load/unload, manage inventory, and handle sales, consignment, warranties, cash collection, and invoicing. A high school diploma, 1+ year delivery experience, and DOT compliance are required.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and organizational skills essential.
• 1+ year delivery and customer service experience required.
• Ability to read, write and perform basic math; basic computer skills needed.
• Valid DOT medical card and clean driving record required.

Responsibilities

• Deliver batteries to a predetermined route of dealers and ensure timely service.
• Load/unload trucks; maintain accurate inventory of assets.
• Build and maintain dealer relationships; manage sales, consignment, warranties, cash, and invoicing.
• Complete route paperwork on time and keep displays clean and rotated.
• Adhere to driver program requirements and safety protocols.

Skills

Excellent communication

Strong organizational skills

Attention to detail

Ability to work overtime

Safety-conscious

Education

High school diploma or equivalent

Tools

Tablets

Scanners

Inventory management tools

Job description

Purpose of Job:

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention.

Job Components:

• Deliver batteries and provide service to each dealer on your route in a safe and timely manner.
• Load and unload trucks safely and maintain an accurate account of all company assets.
• Establish, build, and maintain dealer relationships.
• Keep displays and product clean, full, and rotated per consignment agreements.
• Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing.
• Complete delivery/route transactions and other paperwork on a timely basis.
• Collect and return junk and/or used batteries to the warehouse.
• Interact professionally with all stakeholders, including team members, managers, and customers.
• Follow / fulfill all driver program requirements, as specified by the manager.
• Other duties as assigned.

Qualifications:

• High school graduate (or equivalent).
• Able to read, write, and compute basic math.
• Excellent communication skills required.
• Minimum one year of delivery and customer service experience required.
• Working knowledge of computers or ability to learn applicable systems required.
• Working knowledge of electronic inventory management tools is required (tablets, scanners).
• Demonstrates good organizational skills and can prioritize tasks.
• Works with a high degree of accuracy and attention to detail.
• Approaches tasks with a sense of urgency.
• Able to work overtime if requested.
• Depending on location, the ability to work one or more overnight routes per week may be required.
• Must have a clean drivers record AND meet driver qualifications requirements.
• Must have and maintain a valid DOT medical card.

Scope Data:

• Works independently with limited supervision.
• Accountable for accurate inventory management of company assets.
• Uses frequent independent judgment when making decisions.
• Operate with integrity and demonstrate a positive attitude.

Work Environment:

Exposed to battery warehouse conditions, such as exposure to moving equipment, mechanical parts, fumes or airborne particles; toxic or caustic chemicals. Specific vision abilities include close vision, depth perception and the ability to adjust focus. Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects. Be able to regularly lift and/or move up to 50lbs, without assistance and occasionally lifting up to 75lbs. Repetitive lifting. Consistent sitting, standing and walking. Use of "Personal Protective Equipment (PPE) required. Exposed to the hazards of the road when operating or riding in a vehicle. Ability to operate a motor vehicle.

Note:

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

Why Join Interstate Batteries?

• Your Health Comprehensive healthcare benefits, company supported wellness program, onsite fitness center***
• Your Career Wide range of professional development opportunities, training, resources and tools
• Your Money Competitive pay and bonus structure, saving and investment options that help you reach your financial goals and plan for your future ***benefits vary by office