ROUTE SCHEDULER AND FIELD SUPPORT - Tampa, FL.

Compass Group USA; Tampa (FL); Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

Retirement plan

Health & wellness programs

Discount marketplace

Identity theft protection

Pet insurance

Voluntary benefits

Job summary

Canteen, a unit of Compass Group USA, is seeking a Customer Service Manager to oversee daily operations, manage route drivers, and ensure product availability. You will act as the primary contact for client inquiries and work with drivers and the operations team to resolve issues and maintain service standards.

The ideal candidate is customer-focused, well organized, and proactive, capable of juggling multiple priorities while building strong client relationships.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• 3+ years driving experience required.
• Valid non-CDL Class C license (state dependent) and good driving record.
• Experience leading, mentoring, and developing frontline teams.
• Experience in route management, merchandising, and retail or food & beverage environments.

Responsibilities

• Manage site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review reporting.
• Develop action plans to improve food waste and related metrics.
• Create an account-level sales plan and track profitability.
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Drive merchandising standards and introduce new products to increase revenue.
• Oversee route driver functions when needed, delivering products on a route.

Skills

Leadership

Customer service

Communication

Team development

Travel readiness

Safety awareness

Education

Bachelor's degree preferred

Two-year college degree acceptable

Job description

Canteen

• We are hiring immediately for a XXX position.
• Location: Note: online applications accepted only.
• Schedule:
• Requirement:
• Pay Range: [[cust_StartingPayRate]]per hour to[[cust_MaxPayRate]]per hour.
  *Internal Employee Referral Bonus Available

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

The Customer Service Manager (CSM) is responsible for delivering exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns.
The CSM works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.
The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.
Key Responsibilities:

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment

Preferred Qualifications:

• A bachelor’s degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable
• Strong leadership skills with experience managing, mentoring, and developing frontline teams
• Experience managing employee performance, including goal setting, coaching, and corrective action
• Experience training, onboarding, and developing employees to achieve business and customer service objectives
• Route management, retail or food & beverage management, and merchandising experience is preferred
• 3 years driving experience required
• Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
• Preferred 3+ years’ experience in a customer service position, or a minimum of 2 years of related experience
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefits to associates:

• Retirement Plan,
• Associate Shopping Program,
• Health and Wellness Programs,
• Discount Marketplace,
• Identity Theft Protection,
• Pet Insurance,
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:

• Medical,
• Dental,
• Vision,
• Life Insurance/AD,
• Disability Insurance,
• Commuter Benefits,
• Employee Assistance Program,
• Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Canteen