Route Sales & Service Technician Level II

Certasitepro; Troy (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Technician Equity Bonus Program

Comprehensive medical plan options

401K plan with company match

Generous paid time off

Referral bonuses starting at $1,000

401K with company match

Paid time off & holidays

Overtime incentives

Company giveaways

Community service

Mission-driven culture

Growth into new markets

Job summary

A leading fire safety company in Troy, Michigan is seeking a Route Sales & Service Level II Technician to perform inspections, installations, and repairs of fire safety equipment. The ideal candidate will have excellent customer service skills and experience in the fire life safety industry. The role offers competitive compensation, bonuses, and valuable training opportunities. If you are passionate about customer care and life safety, consider joining this mission-driven team.

Qualifications

• 1 – 3 years of route sales and service experience in the fire life safety industry.
• Ability to calculate basic math including fractions, decimals, and percentages.
• Knowledge of basic computer functions and software applications.
• Must currently have a valid U.S. driver's license.

Responsibilities

• Perform inspections and repairs on fire extinguishers and emergency lighting.
• Document all inspections and repairs accurately.
• Maintain a clean and stocked service vehicle.
• Maintain positive relationships with customers and coordinate follow-up or quotes.
• Keep vehicle clean, stocked with parts and tools, and maintain equipment for safe operation.
• Evaluate customer site for additional equipment or services and follow safety program.
• Occasional night, weekend, or holiday work as required by location.

Skills

Route sales experience

Customer service

Basic math skills

Basic computer skills

Education

Valid U.S. driver's license

Job description

Are you ready to make a meaningful impact?

Careers at CertaSite

Our current job opportunities are posted here as they become available. Select your areas of interest, city, and state and hit "Search" to see our current opportunities.

Don't see the position you're looking for? Apply to our General Consideration job listing to be added to our talent pool and we'll reach out when we have an opportunity that fits your skillset.

We are looking for a route sales & service level II technician who has a passion for the customer and life safety. The perfect candidate loves people, is sales oriented and can successfully perform inspection, installation, testing, service, and repair required on fire extinguishers, exit/emergency lights, and kitchen hood suppression systems. This includes confirming compliance with applicable life-safety and fire-safety requirements as mandated by standards and codes, manufacturers requirements, federal, state and local ordinances, customer requirements, and the expectations and requirements of the company. This is a fast paced and demanding role with high visibility within the company.

COMPANY PERKS

• Eligible to participate in the Technician Equity Bonus Program.
• compensation is based on experience and certifications
• Level up training program
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Opportunities for overtime with incentives
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission-driven company, focused on people
• Continued growth and expansion into new markets and products and services

WHAT YOU WILL BE DOING

• Perform inspection, testing, service, and repairs as required for fire extinguishers, exit/emergency lights, and pre-engineered suppression systems, such as six-year maintenance, hydrotest, recharge, battery replacement, bulb replacement and other services and repairs as mandated by Standards and codes, manufacturers requirements, federal, state and local ordinances, and procedures, customer requirements, and expectations and requirements of company
• Troubleshoot and perform service and repair of fire extinguishers, exit/emergency lights, and kitchen hood suppression systems
• Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually
• Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns
• Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job
• Maintain equipment and tools necessary to safely perform job
• Evaluate customer site for additional equipment and services that customer may require
• Work in compliance with the Company's safety program
• Discuss deficiencies noted with customer, explaining the problem and its resolution
• There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others.
• Must be comfortable with heights, working on ladders or lifts, or in confined spaces

QUALIFICATIONS

• 1 – 3 years of route sales and service experience in the fire life safety industry with a concentration in extinguishers, e-lights, and hood suppression systems
• Must possess the ability to calculate basic math including fractions, decimals and percentages
• Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software
• Must currently have a valid U.S. driver's license

IDEAL QUALITIES

• 3 – 5 years of route sales and service experience in the fire life safety industry with a concentration in extinguishers, e-lights, and hood suppression systems

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission:

To provide a meaningful impact to as many lives as possible.

Our Vision:

To be the most dependable and simplified life safety solution on the planet.

Our Values:

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.