Route Relief Utility Driver

Alsco; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance and Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

A leading uniform service provider is hiring a Route Relief Utility Driver in Chicago, Illinois. In this role, you will be responsible for delivering products and picking up soiled linens on assigned routes while providing exceptional customer service. The ideal candidate will possess a valid Driver's License, have 2 years of experience in a customer-facing role, and excel in communication. This position offers comprehensive benefits including health insurance, a 401K plan, and more.

Qualifications

• Valid Driver's License (CDL when applicable) required.
• 2+ years of relevant experience in customer service or delivery.
• Excellent verbal and written communication skills.
• Two years of experience in sales, customer service, delivery, or public-facing work.
• Support for other service team members when required.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes.
• Provide outstanding customer service to build loyalty.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Skills

Customer service excellence

Communication skills

Driving skills

Sales experience

Communication skills

Job description

Classification: Non-exempt

The Route Relief Utility Driver supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service. This position reports directly to the District Manager.

You Will

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

What You Bring

• Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Excellent verbal and written communication skills in English, comprehend and follow direction.
• Two years of relevant experience in sales, customer service, delivery, or public facing work.
• Support for other service team members where required.

Work Environment and Requirements

• Accurately recognize colors and sizes.
• Stoop, pull, push, reach overhead, lift up to 75 lbs. and move loaded carts up to 500 lbs.
• Daily operation of vehicles on public roads, in and out of customer locations, loading areas of industrial laundry facilities, service centers, or depot.
• Indoor and outdoor areas of industrial laundry facilities.

Our Benefits

• 401 K Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Employee Assistance Program (EAP)

Equal Opportunity Employer

Alsco Uniforms considers candidates for employment without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, or gender identity. Additionally, we do not discriminate based on genetic information, military status, protected veteran status, or other classification protected by applicable federal, state, or local law. Specifically, protected veteran status includes status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active-duty wartime or campaign badge veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.