Route Operations Manager

Alsco; Kent (WA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K with company match

Medical/Dental/Vision

Life Insurance

Disability Insurance

Vacation/Sick/Holidays

Employee Assistance Program

Job summary

Alsco Uniforms in Kent, WA seeks a District Manager to oversee daily route operations, delivery performance, and service teams, ensuring efficient and high-quality service.

You will lead route drivers, manage schedules, coach staff, handle escalations, and uphold safety policies while traveling within the branch area. The role reports to the Service Manager and offers competitive compensation plus benefits.

Qualifications

• 3+ years of experience in route operations or logistics leadership.
• 1+ years of direct leadership or supervisory experience.
• Strong communication, customer service, and conflict resolution skills.

Responsibilities

• Oversee the daily execution of delivery and service routes to ensure accurate and efficient customer service.
• Manage route schedules, territory coverage, and workload distribution to maximize route productivity.
• Lead, coach, and develop route drivers and service team members to drive performance and accountability.
• Ensure consistent customer service and respond to escalated customer concerns, service issues, and delivery challenges.
• Promote and enforce all company safety policies, DOT regulations (if applicable), and operational procedures.

Skills

Route operations

Leadership

Communication

Driving license

Job description

The District Manager oversees daily route operations, delivery performance, customer service, and service team members to ensure efficient and high-quality service. The District Manager reports directly to the Service Manager.

You Will:

• Oversee the daily execution of delivery and service routes to ensure accurate and efficient customer service.
• Manage route schedules, territory coverage, and workload distribution to maximize route productivity.
• Lead, coach, and develop route drivers and service team members to drive performance and accountability.
• Ensure consistent customers service and respond to escalated customer concerns, service issues, and delivery challenges.
• Promote and enforce all company safety policies, DOT regulations (if applicable), and operational procedures.

What You Bring:

• 3+ years of experience in route operations, delivery management, transportation, service management, or logistics leadership.
• 1+ years of direct leadership or supervisory experience.
• Strong communication, customer service, and conflict resolution skills.
• Valid driving license and a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 years or older.

Work Environment and Requirements:

• Operate vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Travel frequently within the branch area to customer sites
• Recognize colors, sizes and types of products and count, add, and subtract accurately.

Our Benefits:

• 401 K Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

About Us:

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers' operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Equal Opportunity Employer:

Alsco Uniforms provides equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other status protected by applicable federal, state, or local law. The Company also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and safety sensitive drug screening.