Route Merchandiser

Continental; City of Rochester (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Coverage

401(k) match

Paid Time Off

Wellness Programs

Referral bonus

Additional Perks

Job summary

Continental is seeking a Route Merchandiser in Rochester to service vending machines and markets, deliver OCS orders, and keep equipment clean. You will use a company vehicle and tablet to maintain inventory, rotate stock, and reconcile proceeds with strict cash handling procedures.

Ideal candidates have a High School diploma or GED, a valid driver’s license, and experience in delivery or merchandising. Strong communication and customer service skills are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with a clean driving record preferred.
• Prior experience in delivery, route driving, merchandising, or customer service is preferred.
• Proficiency with computers, iPads, GPS tech, and basic inventory systems.

Responsibilities

• Maintain inventory levels across product categories and count/record inventory.
• Restock shelves, coolers, and displays with proper product rotation.
• Handle perishable items safely and ensure proper storage during transit.
• Collect cash from kiosks and reconcile transactions.
• Train new Route Merchandisers as needed and support regional needs.

Skills

Customer service

Communication

Merchandising

Route driving

Product handling

Education

High School Diploma or GED

Tools

iPad

GPS technology

Inventory systems

Job description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission: Delight our guest. Every meal. Every day.

Our Core Values:

• We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
• We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests’ needs so they can count on memorable experiences every time.
• We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
• We hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
• We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create

As a Route Merchandiser, you will play a key role in servicing and merchandising our vending machines and markets, delivering OCS orders, and helping maintain the cleanliness of our equipment. Your commitment to providing exceptional customer service will enhance client satisfaction. You will utilize a company vehicle, and a company owned tablet or phone to maintain accurate inventory records and ensure proper product rotation, including checking expiration dates. Additionally, you will be responsible for accurate accounting of all proceeds associated with your routes.

• Maintain accurate inventory levels across all product categories, including beverages, pre-packaged foods, fresh items, and snacks.
• Count, record, and order inventory following established protocols; complete full inventory counts as required.
• Restock shelves, coolers, coffee stations, and other product displays, ensuring proper product rotation and adherence to inventory tracking procedures.
• Remove, document, and properly handle out-of-date or rejected merchandise.
• Load and unload products safely, using proper lifting techniques and equipment.
• Deliver merchandise using a company vehicle while ensuring all perishable items are handled and refrigerated appropriately during transit and stocking.
• Optimize route efficiency to reduce overall drive time and improve productivity.
• Ensure coolers and refrigeration units are maintaining proper temperatures; report any deviations.
• Collect money from kiosks and vending machines, following all cash-handling and loss-prevention protocols; record transactions accurately.
• Monitor and report any unusual or concerning activity related to safety, security, or potential misconduct.
• Perform routine cleaning of coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas to maintain a clean and professional point of sale.
• Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
• Initiate service requests when equipment issues require technical support.
• Capable and proficient in providing training to new Route Merchandisers, depending on regional needs.
• Perform additional assignments and projects as needed.

Department: Rochester Admin 310991

Employment Type: Full Time

Location: Rochester

Reporting To: Bill Sutherland

Compensation: $45,000 - $55,000 / year

Ingredients For Thriving

• High School Diploma or GED
• Valid driver’s license with a clean driving record
• Prior experience in delivery, route driving, merchandising, or customer service preferred.
• Strong communication and customer service skills, with the ability to read, speak, and understand English.
• Proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred.
• Ability to operate pallet jacks (if applicable to your region)
• Results‑oriented, adaptable, and able to balance business needs with customer requests; demonstrates consistent follow‑through and quickly applies new information.
• Detail‑oriented, professional, and comfortable working in structured environments with routine tasks; able to follow written and verbal instructions.
• Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.

Location(s) & Logistics

• Climbing in-and-out of a vehicle
• Loading and unloading products from the vehicle.
• Bending, stooping, pulling/pushing, and twisting required.
• Walking and standing required for long periods
• Regular lifting up to 50 pounds
• Operating a company vehicle equipped with continuous driver-facing and road-facing video safety technology

Savor The Benefits

We offer a range of benefits for eligible team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave
• 401(k) with company match
• Paid Time OffWellness Programs
• Referral bonus
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits

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