Route Manager

Socket.dev; Broadview Heights (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid vacation

Job summary

Rumpke is seeking a Route Manager to lead a group of supervisors and drivers, ensuring safe, efficient waste collection services. The role emphasizes safety, customer service, and productivity with responsibilities including training, dispatching, and performance evaluations.

Qualified candidates will have excellent communication skills, knowledge of the local area, and the ability to work independently with flexible hours, including weekends and holidays.

Qualifications

• Excellent verbal and written communication skills.
• Proven customer service skills.
• Knowledge of the local area and ability to read maps.
• Ability to work independently, make decisions and resolve problems.
• Willingness to work flexible schedules including weekends/holidays and be reachable by phone.

Responsibilities

• Oversee personnel needs of the line of business to ensure an adequately trained workforce to meet collection requirements.
• Manage the daily activities and performance of route supervisors and drivers.
• Train and direct employees to improve performance.
• Dispatch daily assignments as needed.
• Monitor and enforce safety and quality standards and ensure compliance goals are met or exceeded.
• Ensure completion of daily routes and productivity targets are met or exceeded.
• Maintain records including compliance and personnel files.
• Conduct driver observations and vehicle inspections for safety.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Independent work

Flexible schedules

Read maps

English language

Team leadership

Tools

Windows applications

AS400

DOT knowledge

Job description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Route Managers are responsible for the management of a group of supervisors and drivers to ensure safe services to customers. Managers hire, train, coach, evaluate, counsel, and manage the performance of drivers with an emphasis on safety, customer service, and productivity. The hours and physical demand may vary by route or area.

Responsibilities of Position:

• Oversee personnel needs of the line of business to ensure an adequately trained workforce to meet collection requirements is maintained.
• Manage the daily activities and performance of route supervisors and drivers.
• Train and direct employees to improve their overall performance.
• Dispatch daily assignments as needed.
• Monitor and enforce quality and safety standards and ensures all compliance goals are met or exceeded.
• Ensure completion of daily routes and ensures that all productivity goals are met or exceeded.
• Maintain and check daily route sheets and routes new customers.
• Perform and conduct performance evaluations, monitor and tracks employee attendance, complete disciplinary actions/meetings and all other required documentation relating to performance management.
• Maintain proper records and files including all compliance and personnel records.
• Perform and monitor driver observations and vehicle inspections to ensure safety and procedures are being followed.
• Plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced per company standards and agreements.
• Approve and monitor driver time and attendance, minimizing overtime and ensuring drivers do not exceed limits established by regulatory agencies (i.e., 60-hour rule).
• Monitor productivity, service, and safety targets for each route and driver.
• Ensure that drivers comply with regulatory agencies (i.e., DOT physicals, drug tests, etc.).
• Conduct investigations for accidents, injuries, and property damage claims.
• Participate in regular P & L reviews to ensure that budgets are met.
• Manage budget for the line of business.
• Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with employees, co-workers, and management.
• Perform all duties in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Perform other duties as assigned; may fill in during the absence of other supervisors/office employees or drivers.

Supervisory Responsibility

• This position will manage 11-20 employees.
• This position will oversee and direct other supervisors.

Skills & Abilities Needed for Position:

• Excellent verbal and written communication skills.
• Computer skills; working knowledge of Windows applications, Microsoft applications, AS400 a plus.
• Proven customer service skills.
• Knowledge of area with the ability to read maps.
• Must be able to work independently, make decisions, and resolve problems.
• Must be able to work flexible schedules including weekends and holidays and be available to always address operational issues by phone.

Physical Requirements in a Regular workday:

• Frequently lifting/carrying/pushing/pulling a max of 20lbs. Occasionally up to 100lbs.
• Continuously working outside in changing temperature, wet/humid conditions.
• Continuously working in areas of dust, odors, mist, gases, other airborne matter.
• Frequently Stooping/kneeling/crouching/crawling.
• Occasionally Climbing and/or balancing.
• Continuously sitting/standing/walking.

Additional Working Conditions/Aspects:

• Must have at least a valid Class B CDL.
• Must have a valid DOT Medical Card or able to obtain prior to hire.
• Must be at least 19 years of age.
• No more than 3 moving violations within the last 2 years.
• Must not have any DUI's or OVI's within the last 5 years or 2 in the last 10 years.
• Possible exposure to high traffic conditions and/or tight driving areas.
• Exposure to residential and commercial waste.
• Ability to travel between offices, as required.
• Ability to workflexible hours; overtime, weekends, and/or holidays.
• Ability to work overtime, weekends and/or holidays.
• Must be available for 24-hour emergency calls.
• Legally eligible to work in the United States.
• Valid driver’s license.
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.