Route Dispatch & Operations Lead

Durham School Services; Grayslake (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Holiday pay

PTO accrual

Retirement plan

Job summary

Summit School Services is seeking a dispatch coordinator to direct and monitor daily driver assignments, manage routes, and coordinate emergencies to ensure on-time service for students and districts. The role requires attentiveness to schedules, clear communication with drivers, and precise route documentation.

The ideal candidate has a high school diploma or GED, prior dispatch experience, strong communication skills, and proficiency with routing software and MS Office.

Qualifications

• High school diploma or GED.
• Previous dispatch experience is preferred.
• Knowledge of surrounding geographic area to ensure effective and efficient routing.
• Ability to communicate effectively with colleagues and customers in fast-paced environment.
• Ability to read and interpret documents and instructions from customers and team members.
• Ability to operate two-way and emergency radio systems.
• Proficient with routing software and MS Office.

Responsibilities

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
• Notifies District and building personnel of changes in route assignments, emergency situations, accidents, breakdowns or any event that will disrupt service.
• Maintains route documentation and records for accurate information to customers and compliance.

Skills

Dispatch experience

Geographic knowledge

Communication skills

Bilingual abilities a plus

Education

High school diploma or GED

Tools

Routing software

Microsoft Office

Job description

Summit School Services is seeking a dispatch coordinator to direct and monitor daily driver assignments, manage routes, and coordinate emergencies to ensure on-time service for students and districts. The role requires attentiveness to schedules, clear communication with drivers, and precise route documentation.

The ideal candidate has a high school diploma or GED, prior dispatch experience, strong communication skills, and proficiency with routing software and MS Office.