Route Coverage Specialist - UniFirst

UniFirst Corporation; Northwood (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Health and life insurance

Paid time off

Employee discounts

Tuition reimbursement

Job summary

UniFirst Corporation is seeking a Route Coverage Specialist to fill in on delivery routes when Route Service Representatives are unavailable. You’ll train on multiple routes and ensure seamless service to our customers with proactive, customer-focused approach.

Responsibilities include loading and unloading garments, delivering to customers, handling invoices, conducting audits, and maintaining vehicle safety and appearance.

Qualifications

• Driver’s license with clean record and reliable transportation.
• DOT requirements met, including a physical exam.
• High school diploma, GED, or military service required.
• Strong customer service skills and ability to work independently.
• Relevant experience in customer service, route sales, or delivery is a plus.
• Tech-savvy and able to learn new technologies to improve efficiency.
• Physical stamina to lift up to 50 lbs. and stand for extended periods.

Responsibilities

• Cover delivery routes when Route Service Representatives are unavailable.
• Deliver garments and products to customers and collect used items for return.
• Provide excellent customer service and maintain strong customer relationships.
• Accurately manage invoices and conduct basic inventory checks.
• Follow safety standards, traffic laws and company policies.
• Collaborate with service and management teams for new accounts and rerouting; upsell where appropriate.

Skills

Driver's License & Safe Driving Record

DOT Compliance

Strong Customer Service Skills

Relevant Experience in Delivery

Tech-Savvy

Physical Stamina

Education

High School Diploma / GED / Military Service

Job description

At UniFirst, we Always Deliver—for our customers and our people. Join us as a Route Coverage Specialist, a key service professional integral to the success of our operations. In this role, you’ll provide exceptional service by stepping in to cover delivery routes when our Route Service Representatives (RSRs) are unavailable. With training on multiple routes, you’ll ensure our valued customers experience seamless service every time. This dynamic, fast-paced opportunity is perfect for someone proactive, agile, and who enjoys variety.

What Your Role Entails

• Develop Proficiency Across Multiple Routes: Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
• Deliver Garments and Product to Customers: Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes. Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards
• Provide Excellent Customer Service: Step in and deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
• Problem Solving: Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
• Operational Excellence: Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
• Safety: Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
• Route Support: Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections. You will also have the opportunity to upsell and strengthen customer relationships.
• Effective Communication: Share customer feedback and potential solutions with location leadership. Stay informed about competitor activity in the local market.

Core Competencies

• Time Management & Adaptability: Ability to adapt to changing routes, conditions, and customer needs.
• Customer-Centric Mindset: UniFirst is a service-driven company, and as a Route Specialist, you’ll play a crucial role in ensuring customer satisfaction.
• Collaboration & Team Support: While autonomy is key, collaboration within the Service, Production, Sales and Office Department is essential to ensure success.

Why You’ll Enjoy This Role

• Variety: Every day brings new routes and new experiences, ensuring no two days are alike.
• Agility: Perfect for those who thrive in a fast-paced environment and enjoy navigating different routes, weather conditions, and schedules.
• Autonomy: Work independently while being part of a supportive team that values service excellence and adaptability.

Qualifications

What You Bring to UniFirst:

• Driverâs License & Safe Driving Record: Must be at least 21 years old with a valid driverâs license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

You Will Benefit From

• Competitive Compensation: Competitive salary, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Work-Life Balance: MondayâFriday day shift schedule.
• Career Development: Continuous training and growth opportunities.
• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career

At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, weâd love to hear from you!

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazineâs âBest Companies to Sell Forâ list and recognized on Forbes magazineâs âPlatinum 400 â Best Big Companiesâ list.