Route Coverage Specialist - UniFirst

UniFirst

New Castle (DE)

On-site

USD 42,000 - 64,000

Full time

13 hours ago

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Benefits offered by this job

401(k) with company match

Health and life insurance

Paid time off

Employee discounts

Tuition reimbursement

Job summary

UniFirst is seeking a Route Coverage Specialist to step in for RSRs, covering multiple routes and ensuring seamless customer service. You will learn routes, deliver garments, and collect used items while maintaining routes, invoices, and vehicle safety. This role supports account installations and upselling opportunities.

The position emphasizes autonomy within a collaborative team, with a focus on safety, proactive problem solving, and reliable service in a fast-paced environment.

Qualifications

Must be at least 21 years old with a valid driver's license and a clean driving record.
DOT requirements must be met, including a physical exam.
Strong customer service skills and ability to work independently.
Experience in route sales, delivery, or customer service is a plus.
Comfort with learning new technologies to improve operations.

Responsibilities

Develop proficiency across multiple routes and learn customer specifics.
Deliver garments and products to customers along established routes.
Provide excellent customer service and build strong customer relationships.
Resolve customer requests independently with problem-solving.
Manage invoices, conduct inventory audits, and maintain vehicle safety and appearance.
Follow safety policies and traffic laws at all times.
Collaborate with Service and Management Teams on new accounts and rerouting.

Skills

Driver's License

Safe Driving Record

DOT Compliance

Customer Service

Physical Stamina

Tech-Savvy

Team Collaboration

Education

High school diploma

GED

Military Service

Job description

Job Description - Route Coverage Specialist - UniFirst (2604780)

Job Description

Route Coverage Specialist - UniFirst - ( 2604780 )

Description

At UniFirst, we Always Deliver—for our customers and our people. Join us as a Route Coverage Specialist, a key service professional integral to the success of our operations. In this role, you'll provide exceptional service by stepping in to cover delivery routes when our Route Service Representatives (RSRs) are unavailable. With training on multiple routes, you'll ensure our valued customers experience seamless service every time. This dynamic, fast-paced opportunity is perfect for someone proactive, agile, and who enjoys variety.

What Your Role Entails:

Develop Proficiency Across Multiple Routes: Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
Deliver Garments and Product to Customers: Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes. Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards
Provide Excellent Customer Service: Step in and deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
Problem Solving: Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
Operational Excellence: Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
Safety:Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
Route Support:Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections. You will also have the opportunity to upsell and strengthen customer relationships.
Effective Communication: Share customer feedback and potential solutions with location leadership. Stay informed about competitor activity in the local market.

Core Competencies:

Time Management & Adaptability: Ability to adapt to changing routes, conditions, and customer needs.
Customer-Centric Mindset: UniFirst is a service-driven company, and as a Route Specialist, you'll play a crucial role in ensuring customer satisfaction.
Collaboration & Team Support: While autonomy is key, collaboration within the Service, Production, Sales and Office Department is essential to ensure success.

Why You’ll Enjoy This Role:

Variety: Every day brings new routes and new experiences, ensuring no two days are alike.
Agility: Perfect for those who thrive in a fast-paced environment and enjoy navigating different routes, weather conditions, and schedules.
Autonomy: Work independently while being part of a supportive team that values service excellence and adaptability.

Qualifications

What You Bring to UniFirst:

Driver's License & Safe Driving Record: Must be at least 21 years old with a valid driver's license, a clean driving record, and reliable transportation.
DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
Educational Requirements: High school diploma, GED, or military service required.
Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency.
Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

You Will Benefit From:

Competitive Compensation: Competitive salary, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
Career Development: Continuous training and growth opportunities.
Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career

At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we'd love to hear from you!

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list.

Primary Location

United States-Delaware

Work Locations

206 - WILMINGTON, DE 59 Lukens Drive Suite 100 New Castle 19720

Organization

073 - Croydon PA

Job

Customer Service

Employee Status

Regular

Shift

1st Shift