Route Coverage Specialist – UniFirst

UniFirst Careers; Longview (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Health and life insurance

Job summary

UniFirst, a global garment services leader, is looking for a Route Coverage Specialist in Longview, TX. You will step in to cover delivery routes when RSRs are unavailable, load and deliver clean garments, and ensure timely service to customers along established routes.

This role rewards a proactive, agile individual with opportunities to upsell, support new accounts, and work with service, production, sales, and office teams.

Qualifications

• Must be 21+ with a valid driver's license and clean driving record.
• DOT compliance including a physical exam.
• High school diploma, GED, or military service.
• Strong customer service skills with ability to work independently.
• Experience in customer service, route sales, or delivery is a plus.

Responsibilities

• Cover delivery routes for Route Service Representatives when unavailable.
• Deliver garments and products to customers along established routes.
• Load, unload, and secure cargo safely.
• Provide excellent customer service and maintain customer relationships.
• Accurately manage invoices and conduct inventory checks.
• Follow safety policies and traffic laws.
• Collaborate with service and management teams on new accounts and route reroutes.

Skills

Time management

Customer service

Adaptability

Team collaboration

Education

High school diploma, GED, or military service

Job description

At UniFirst, we Always Deliver for our customers and our people. Join us as a Route Coverage Specialist, a key service professional integral to the success of our operations. In this role, you’ll provide exceptional service by stepping in to cover delivery routes when our Route Service Representatives (RSRs) are unavailable. With training on multiple routes, you’ll ensure our valued customers experience seamless service every time. This dynamic, fast-paced opportunity is perfect for someone proactive, agile, and who enjoys variety.

What Your Role Entails:

• Develop Proficiency Across Multiple Routes: Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
• Deliver Garments and Product to Customers: Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes. Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards
• Provide Excellent Customer Service: Step in and deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
• Problem Solving: Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
• Operational Excellence: Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
• Safety:Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
• Route Support:Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections. You will also have the opportunity to upsell and strengthen customer relationships.
• Effective Communication: Share customer feedback and potential solutions with location leadership. Stay informed about competitor activity in the local market.

Core Competencies:

• Time Management & Adaptability: Ability to adapt to changing routes, conditions, and customer needs.
• Customer-Centric Mindset: UniFirst is a service-driven company, and as a Route Specialist, you’ll play a crucial role in ensuring customer satisfaction.
• Collaboration & Team Support: While autonomy is key, collaboration within the Service, Production, Sales and Office Department is essential to ensure success.

Why You’ll Enjoy This Role:

• Variety: Every day brings new routes and new experiences, ensuring no two days are alike.
• Agility: Perfect for those who thrive in a fast-paced environment and enjoy navigating different routes, weather conditions, and schedules.
• Autonomy: Work independently while being part of a supportive team that values service excellence and adaptability.

What You Bring to UniFirst:

• Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant Experience:Prior experience in customer service, route sales, or delivery, roles is a plus!
• Tech-Savvy:Comfortable using and learning new technologies to enhance operational efficiency.
• Physical Stamina:Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

You Will Benefit From:

• Competitive Compensation:Competitive salary, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Work-Life Balance:Monday-Friday day shift schedule.
• Career Development:Continuous training and growth opportunities.
• Inclusive Culture:A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career

At UniFirst, you’ll find opportunities for advancement in a supportive and diverse environment.

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 - Best Big Companies” list.