Root Cause Analysis (RCA) Coordinator

United Health Services; City of Binghamton (NY); On-site; USD 55,000 - 84,000; Full time

Job summary

United Health Services (UHS) is seeking an RCA Coordinator to lead the RCA process for patient safety events and ensure timely, structured analysis to identify system-based causes and drive improvements.

You will collaborate with interdisciplinary teams to foster a culture of safety and continuous quality improvement, supporting quality initiatives within UHS Quality Management.

Qualifications

• Bachelor’s degree in healthcare, nursing, quality, public health, or related field.
• 3–5+ years in healthcare quality, patient safety, or risk management.
• Experience conducting or facilitating RCAs; familiarity with Press Ganey RCA model.
• Experience with Joint Commission standards and regulatory requirements.

Responsibilities

• Lead, coordinate and facilitate the RCA process for patient safety events.
• Partner with interdisciplinary teams to foster a culture of safety and continuous quality improvement.
• Ensure timely, structured analysis of adverse events to identify system-based causes and drive improvements.

Skills

RCA process facilitation

Press Ganey RCA model familiarity

Joint Commission standards knowledge

Healthcare quality experience

Education

Bachelor’s degree in healthcare, nursing, quality, public health, or related field

Active NYS RN License

Job description

Position Overview

The Root Cause Analysis (RCA) Coordinator is responsible for leading, coordinating, and facilitating the organization’s RCA process for patient safety events. This role ensures timely, structured, and effective analysis of adverse events, near misses, and sentinel events to identify system-based causes and drive sustainable improvements.

The RCA Coordinator partners with interdisciplinary teams to foster a culture of safety, learning, and continuous quality improvement.

Primary Department, Division, or Unit:

UHS Quality Management

Primary Work Shift:

Day Rotational

Regular Scheduled Weekly Hours:

40

Compensation Range:

$40.70 - $61.05 per hour, depending on experience

Qualifications

Education

• Bachelor’s degree required (Healthcare, Nursing, Quality, Public Health, or related field)

Experience

• 3–5+ years in healthcare quality, patient safety, or risk management

• Experience conducting or facilitating RCAs and familiarity with Press Ganey RCA model strongly preferred

• Experience with Joint Commission standards and regulatory requirements

Licensure:

• Active RN License in NYS

Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long‑term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.