Rooms Operation Manager

Sonesta International Hotels Corporation; Hilton Head Island (SC); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision insurance

401(k) with company match

Paid vacation & sick time

Paid parental leave

Hotel employee discounts

Résumé du poste

Sonesta International Hotels Corporation is seeking a Rooms Operation Manager to oversee Front Desk and Housekeeping day-to-day operations. You will ensure room readiness, coordinate between departments, and lead teams to deliver exceptional guest experiences while adhering to brand standards.

The role emphasizes supervision, training, and cost-conscious scheduling to align with occupancy and business levels. A strong background in hotel operations and PMS proficiency is essential.

Qualifications

• 2–4+ years of hotel experience, preferably in Front Desk or Housekeeping leadership.
• Strong guest service and problem-solving skills.
• Ability to lead teams in a fast-paced environment.
• Familiarity with PMS systems (Opera) and hotel operations.

Responsabilités

• Oversee daily Front Desk and Housekeeping operations to ensure smooth flow.
• Ensure timely room cleaning, inspection, and readiness.
• Coordinate interdepartmental communication to reduce delays.
• Monitor occupancy, arrivals/departures, and guest requests.
• Lead, coach, and schedule Front Desk and Housekeeping staff.
• Train staff on service standards and systems; promote teamwork.
• Conduct regular room/public space inspections and enforce standards.
• Support audit readiness and monitor productivity and costs.

Connaissances

Hotel leadership

Guest service

Team leadership

PMS knowledge

Flexible schedule

Outils

PMS Opera

Hotel ops software

Description du poste

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Rooms Operation Manager is responsible for the day-to-day operations of the Front Desk and Housekeeping departments, ensuring seamless coordination, exceptional guest service, and adherence to brand standards. This role focuses on delivering a high-quality guest experience while maintaining operational efficiency and supporting overall hotel performance.

Key Responsibilities

• Operations Oversight
• Manage daily operations of Front Desk and Housekeeping
• Ensure rooms are cleaned, inspected, and available in a timely manner
• Coordinate closely between departments to drive room readiness and minimize delays
• Monitor occupancy, arrivals/departures, and special requests
• Guest Experience
• Lead the team in delivering exceptional, personalized guest service
• Handle guest concerns and service recovery professionally and promptly
• Ensure strong arrival and departure experiences for all guests
• Monitor guest feedback and implement improvements
• Team Leadership
• Supervise, coach, and support Front Desk and Housekeeping team members
• Assist with scheduling to align with occupancy and business levels
• Train staff on service standards, procedures, and systems
• Promote a positive, team-oriented work environment
• Quality Assurance
• Conduct regular room and public space inspections
• Ensure cleanliness, presentation, and maintenance standards are met
• Enforce brand standards and operational procedures
• Support audit readiness (brand, QA, AAA inspections)
• Financial & Productivity Focus
• Assist in managing labor costs and departmental expenses
• Monitor productivity levels and staffing efficiency
• Support upselling initiatives and revenue opportunities at the Front Desk
• Communication
• Lead or participate in daily stand-up meetings
• Communicate effectively with Engineering, F&B, and other departments
• Ensure clear shift-to-shift communication and follow-through
• Act as “Manager on duty” as required.
• Perform other duties as assigned.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

2–4+ years of hotel experience, preferably in Front Desk or Housekeeping leadership Strong guest service and problem-solving skills Ability to lead teams in a fast-paced environment Familiarity with PMS systems (e.g., Opera) and hotel operations Flexible schedule, including weekends and holidays

Key Performance Indicators (KPIs)

• Guest Satisfaction Scores (GSS / Reviews)
• Room Readiness / On-Time Check-In Performance
• Cleanliness & Inspection Scores
• Labor Productivity
• Service Recovery Effectiveness

Pay Range

Salary Range: $50K - $60K

Benefits

How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Equal Opportunity Statements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or protected veteran status.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Career Opportunity

If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.