Rooms Manager

Ascent Hospitality; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid PTO

Uniforms provided

Hotel discount program

Job summary

Ascent Hospitality is seeking a Rooms Manager to lead the daily operations of Front Office and Housekeeping across our hotels. You will drive guest satisfaction, uphold brand standards, and mentor a diverse team to deliver exceptional service.

You’ll manage staffing, scheduling, and budgeting for the Rooms Division, collaborate with other departments, and respond quickly to guest feedback. A hospitality degree and supervisory experience are preferred, with flexibility to work weekends and

Qualifications

• Bachelor’s degree in Hospitality Management preferred.
• 2–4 years in hotel operations, with at least 1 year in supervision.
• Strong background in Front Office and Housekeeping preferred.
• Flexible work hours including weekends and holidays.

Responsibilities

• Oversee daily operations of Front Office, Housekeeping, and Guest Services.
• Ensure rooms, public areas meet brand standards.
• Manage staffing, scheduling, and labor costs.
• Coordinate with departments for seamless guest experiences.
• Monitor feedback and address service issues promptly.
• Assist budgeting, forecasting, and expense control for Rooms Division.
• Ensure safety and policy compliance.

Skills

Strong leadership

PMS proficiency

MS Office

Communication skills

Guest satisfaction focus

Staff training

Education

Bachelor’s degree in Hospitality Management

Tools

PMS software

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Rooms Manager!

The Rooms Manager is responsible for overseeing the daily operations of the Front Office, Housekeeping, and related departments to ensure the highest level of guest satisfaction. This role focuses on maintaining operational excellence, ensuring adherence to brand standards, and supporting team development while driving productivity and quality service throughout all guest-facing areas.

BENEFITS

• Competitive Salary!
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Uniforms Provided for most positions!
• Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS

• Supervise daily operations of the Front Office, Housekeeping, and Guest Services teams.
• Ensure all guest rooms, public areas, and front office functions meet brand and company standards.
• Manage staffing levels, scheduling, and labor costs to maximize efficiency.
• Coordinate closely with other departments to ensure seamless guest experiences.
• Monitor guest feedback and respond promptly to service issues or complaints.
• Conduct regular inspections of guest rooms and public spaces for cleanliness and maintenance.
• Support training and development of team members to enhance performance and morale.
• Assist with budgeting, forecasting, and expense control for the Rooms Division.
• Ensure compliance with safety, security, and company policies.
• Maintain detailed records, reports, and departmental communications.
• Perform other duties as assigned.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge of hotel operations, including front office and housekeeping functions.
• Excellent leadership, organizational, and problem-solving skills.
• Ability to work under pressure while maintaining a calm and professional demeanor.
• Proficiency in hotel management systems (PMS) and Microsoft Office Suite.
• Strong written and verbal communication skills.
• Exceptional attention to detail and commitment to guest satisfaction.
• Ability to train, motivate, and lead a diverse team.

PHYSICAL DEMANDS

• Must be able to stand or walk for extended periods.
• Ability to lift or move up to 25 pounds occasionally.
• Frequent use of computer, telephone, and other office equipment.
• Must be able to access and inspect all areas of the property.

QUALIFICATION STANDARDS

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum of 2–4 years of experience in hotel operations, with at least 1 year in a supervisory or management role.
• Strong background in both Front Office and Housekeeping operations preferred.
• Must be available to work flexible schedules including weekends and holidays.

EEO Employer