Rooms Controller/Group Sales Coordinator

Crescent Hotels & Resorts; Short Hills (NJ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Excellent benefits

401K matching

Discounts for associates

Hotel room discounts

Free meals

Job summary

Crescent Hotels & Resorts in Short Hills, NJ is seeking a Rooms Controller to coordinate between Front Desk, Housekeeping, Reservations and Revenue to optimize room assignments and maximize occupancy and guest satisfaction. You will manage inventory, handle upgrades, and respond to guest requests with precision.

Ideal candidates have 1–2 years of front office or reservations experience, strong communication skills, and a flexible schedule including weekends. OnQ/PEP PMS knowledge is a plus.

Qualifications

• High school diploma or equivalent; hospitality or business degree is a plus.
• 1–2 years of front office or reservations experience.
• Knowledge of property management systems (OnQ, PEP, PMS) preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to work under pressure and in a fast-paced environment.
• Detail-oriented with a focus on guest service excellence.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Oversee daily room allocations and assignments based on arrival/departure reports, guest preferences, and room availability.
• Coordinate closely with Housekeeping to ensure clean rooms are prioritized and ready for guest check-ins.
• Manage and optimize room inventory, including out-of-order rooms and upgrades, to maximize occupancy and revenue.
• Ensure all VIP, loyalty program, and special guest requests are met and rooms are pre-blocked as appropriate.
• Communicate effectively with the Reservations and Sales teams regarding group room blocks and special allocations.
• Assist the Front Desk in resolving room-related issues or last-minute changes with minimal impact to the guest experience.
• Monitor same-day arrivals and forecasted occupancy to make strategic room allocation decisions.
• Ensure compliance with hotel policies and procedures, including safety and guest privacy protocols.
• Prepare and distribute reports related to room status, inventory, and occupancy forecasts.
• Participate in daily departmental briefings and maintain up-to-date knowledge of hotel events and promotions.

Skills

Front desk experience

Communication skills

Organizational skills

Problem-solving

Guest service orientation

Education

High school diploma

Hospitality or business degree

Tools

OnQ PMS

PEP

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Located across the street from The Mall at Short Hills, the Hilton Short Hills features locally sourced food, an outdoor terrace and lounge, tennis courts and an indoor/outdoor pool to offer a memorable and enjoyable experience to our guests.

We are looking for our next associate to join our team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family
• Hotel Room Discounts at Hilton branded properties worldwide
• Free meals in our staff dining room

Here is what you will be doing each day:

The Rooms Controller is responsible for managing room inventory to ensure maximum occupancy and guest satisfaction. This role acts as the central coordination point between the Front Desk, Housekeeping, Reservations, and Revenue teams to facilitate efficient room assignments, upgrades, and special requests while optimizing room revenue.

Key Responsibilities:

• Oversee daily room allocations and assignments based on arrival/departure reports, guest preferences, and room availability.
• Coordinate closely with Housekeeping to ensure clean rooms are prioritized and ready for guest check-ins.
• Manage and optimize room inventory, including out-of-order rooms and upgrades, to maximize occupancy and revenue.
• Ensure all VIP, loyalty program, and special guest requests are met and rooms are pre-blocked as appropriate.
• Communicate effectively with the Reservations and Sales teams regarding group room blocks and special allocations.
• Assist the Front Desk in resolving room-related issues or last-minute changes with minimal impact to the guest experience.
• Monitor same-day arrivals and forecasted occupancy to make strategic room allocation decisions.
• Ensure compliance with hotel policies and procedures, including safety and guest privacy protocols.
• Prepare and distribute reports related to room status, inventory, and occupancy forecasts.
• Participate in daily departmental briefings and maintain up-to-date knowledge of hotel events and promotions.

Does this sound like you?

• High school diploma or equivalent; hospitality or business-related degree is a plus.
• Previous hotel front office or reservations experience required (1-2 years).
• Knowledge of property management systems (e.g., OnQ, PEP, PMS) preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to work under pressure and in a fast-paced environment.
• Detail-oriented with a focus on guest service excellence.
• Flexible schedule, including weekends, holidays, and shifts as needed.