Room Service Server - Part Time

HEI Hotels & Resorts; Wild Ridge (TX); On-site; USD 8,500 - 12,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Hotel room discounts

Pet insurance

Job summary

The Woodlands Resort, Curio Collection by HEI Hotels and Resorts is seeking a Room Service guest service associate. You will help deliver timely food and beverage service, ensuring guest satisfaction in a fast-paced hotel environment.

Responsibilities include setting up orders, delivering VIP amenities, assisting with banquet services, and maintaining sanitation standards. The role requires good communication, physical stamina, and reliable teamwork.

Qualifications

• Hotel or hospitality experience preferred.
• Ability to communicate well with guests.
• Comfort with lifting and moving up to 100 lbs and large trays.

Responsibilities

• Set up and deliver all food and beverage orders per guidelines.
• Conduct floor sweeps and retrieve trays to maintain sanitation.
• Set up and deliver VIP amenities.
• Service hospitality suites per Banquet Event Orders.
• Complete shift side work per policies and procedures.
• Respond to guest needs and issues to ensure quality experiences.
• Report communications to supervisor and assist with cash handling as required.

Skills

Guest service mindset

Communication skills

Stamina

Teamwork

Job description

About UsThe Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodlands township. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $7.50 - $7.50 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoOverviewWork with Room Service Team in the serving of guests to ensure positive guest experience.Essential Duties and ResponsibilitiesSet up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.Set up and deliver all VIP amenities.Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.Complete all shift side work as outlined in the hotel’s operating policies and procedures.Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.Perform all cash handling responsibilities in accordance with company policies and procedures.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsHotel experience preferred.Ability to communicate well with guests.Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.