Room Service Operator

Advocate Health; Park Ridge (IL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Advocate Trinity Hospital in Park Ridge, IL, seeks a Diet Aide to support patient meal service. You will answer room service calls, obtain menu selections, and communicate patient dietary needs to dietitians and kitchen staff.

You will follow physician diet orders, update patient files in the computer, ensure meal tickets comply with orders and allergies, and assist with nourishment orders. Flexible hours are required, including weekends and holidays, with attention to safety and sanitation.

Qualifications

• Must have high school diploma or GED.
• 6-12 months experience in hospitality.
• Ability to speak, read and write English clearly.
• Knowledge of medical terminology (e.g., T.I.D., B.I.D.).
• Basic math: conversions of oz, cc, ml.

Responsabilités

• Answer room service calls to obtain menu selections from patients or families.
• Communicate special patient needs to dietitians and kitchen staff.
• Follow physician diet orders for all patients.
• Update and maintain accurate patient files in computer.
• Ensure meal tickets comply with diet orders, allergies and identifiers.
• Maintain nourishment orders to meet diet orders.

Connaissances

English proficiency

Computer skills

Medical terminology

Communication

Formation

High School Diploma or GED

Description du poste

Major Responsibilities:

• Menu Selections and Communication
• Answers room service phone calls to obtain menu selections from patients and/or patients families.
• Communicates special patient needs to dietitians.
• Processing Diet Orders
• Follows physician’s diet orders for all patients
• Updates and maintains accurate patient card files in computer.
• Adheres to specific standards for diets when entering selections into computer or in modifying and checking menus.
• Ensure meal tickets are in compliance with diet orders, allergies and proper identifier on the meal tickets.
• Updates and maintains nourishment orders to ensure diet orders are met.
• Communication
• Communicates between nursing, host/hostess, and kitchen staff in order to clarify orders and provide prompt service.
• Communicates special patient needs to dietitians.
• Upholds Advocate Trinity Hospital's Service Commitment through equality, compassion, excellence, partnership and stewardship.
• Uses courtesy and respect in all interactions with managers, co-workers, patients, staff and visitors.
• Responds positively to all requests. Utilizes proper phone etiquette and scripting when speaking to patients.
• Maintains professional image and follows department dress code policy.
• Performs additional miscellaneous duties, communicating status to supervisor

Training/Inservice's/Meetings

• 1)Assists with training of other employees
• 2)Attends scheduled in-services and meetings.

Education/Experience Required:

• High School diploma or GED.
• 6mos-1yr experience in hospitality industry

Knowledge, Skills & Abilities Required:

• Ability to speak, read and write English clearly and proficiently, as related to essential job activities
• Computer skills
• Knowledge of medical terminology (T.I.D., B.I.D., etc.)
• Math skills: conversions of oz, cc, ml
• Ability to communicate effectively

Physical Requirements and Working Conditions:

• Flexible work hours between 5:00 A.M. and 8:30 P.M. including weekends and holidays.
• Limited exposure to hazardous conditions.
• Safety and sanitation when in kitchen.
• Ability to handle various tasks simultaneously especially during high patient volumes.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015.

Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.