Room Service Host

Brown Medicine; Cranston (RI); On-site; USD 28,000 - 29,000; Part time

Job summary

Brown University Health is seeking a Room Service Host to coordinate meal service for patients at Rhode Island Hospital. You will collect meal choices, distribute trays, and communicate dietary needs to the nursing staff. The role requires strong customer service skills and the ability to use the CBORD system for accurate order entry.

The position is part-time, scheduled four nights per week (4pm–8pm). Expect to work in a hospital setting with a supportive team, and to uphold the organization’s

Qualifications

• Ability to read and communicate in English.
• Strong customer service and interpersonal skills.
• High school diploma or equivalent preferred.
• Experience in food service or customer service required.

Responsibilities

• Distribute menus to new admissions and enter meal choices into CBORD.
• Communicate with nursing staff about patient diets and meal delivery.
• Enter/update meal orders, preferences, and special requests in CBORD Room Service tablet system.
• Deliver patient nourishments, snacks, and tube feeding products.
• Maintain a clean, safe work environment and assist with inventory and waste disposal.

Skills

Customer service

Interpersonal communication

English language

Computer skills

Education

High School diploma or equivalent preferred

Tools

CBORD

Job description

SUMMARY:

Under the general supervision of the Patient Services Director and management team, the Room Service Host is responsible for communicating effectively, timely, and courteously with patients, family members, and staff members when distributing menus to all new admissions, obtaining meal choices and delivering/collecting patient trays snacks and tube feeding products. Responsible for communicating with nursing staff related to patients’ diet and meal delivery. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Responsible for communicating effectively, timely and courteously with patients, nursing, and family members when obtaining meal choices to enter into the CBORD computerized Room Service tablet system, verifying patient satisfaction, identify meal service problems and assisting patients on missed meal report for menu selections each meal.
• Communicates with the dietitian or dietetic technician when patient food/beverage/supplement intake is poor.
• Communicates patient’s special requests for food not allowed on their diets or diet education.
• Accurately enters and updates all meal selections/orders/preferences/special request for food in CBORD system and accurately maintains the most current information regarding patient diet orders by properly using CBORD Room Service tablet system.
• If patient is unable to select meal verbally, takes order or enter into CBORD On Demand.
• Maintains clean and sanitary work environment and performs cleaning and waste disposal and equipment operation duties in accordance with departmental policies and/or procedures including monitoring, rotating, and filling floor stock according to pars.
• Checking refrigerators and dry storage area in pantries for cleanliness and out of date product, discard as needed.
• Identifies safety hazards in the department and reacts to eliminate hazards quickly.
• Delivers all patient nourishments, snacks and tube feeding products.
• Works well in a team environment
• Performs other duties as assigned.
• May be required to perform duties of the Room Service Call Representative as needed.

MINIMUM QUALIFICATIONS:

• BASIC KNOWLEDGE: Ability to read and communicate in the English language.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and the ability to compute percentages.
• High School graduate or equivalent preferred.
• Strong interpersonal communication and customer service skills.
• Strong basic computer skills.
• EXPERIENCE: At least one-year previous food service or customer service experience is required.
• CBORD experience preferred.
• WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Mostly standing/walking, with other movement such as, repetitive motions, reaching, pulling and pushing may be required.
• Speech, sight and hearing to effectively communicate by varied means including, but not limited to, telephone, in person, and fax.
• Physical ability to lift to 35 lbs.
• Exposure to patient environment.

Pay Range:

$20.04-$20.90

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

4 nights per week/4pm-8pm

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters