Room Service Attendant

Banner Health; Tucson (AZ); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

18% night shift differential

$1/hour weekend differential

Free uniforms including shoes

Job summary

Banner Health in Tucson, AZ is seeking a Room Service Attendant to support patient meal service and tray assembly in a hospital setting. You will interact with patients to obtain menu choices, portion foods, and deliver meals with a focus on service quality and accuracy.

The role includes setting up tray stations, following dietary orders, and collaborating with Nutrition Techs and Dietitians. Night shift differential applies after 7pm and weekends offer additional weekend differential.

Qualifications

• Reading, writing and math skills are required.
• Effective interpersonal communication and customer service experience are expected.
• Food handlers' card within 30 days of hire.

Responsibilities

• Provide patient meal service and assemble trays per dietary orders.
• Verify patient menu selections and communicate requests to Dietitians as needed.
• Set up tray work stations and portion foods accurately.
• Deliver meals and assist patients with opening and enjoying items.
• Maintain sanitation and safety standards for food handling.
• Address patient menu questions and resolve minor issues with trays.

Skills

Reading and writing

Mathematical skills

Interpersonal communication

Customer service

Food safety knowledge

Food handlers' card

Education

High school diploma/GED

Tools

POS systems

Business computer software

Job description

Primary City/State:Tucson, ArizonaDepartment Name:Culinary & Nutrition-HospWork Shift:EveningJob Category:Facilities, Environmental Services, and CulinaryGreat careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work Certification. This recognition reflects Banner Health's investment in team members' professional development, wellness benefits, and continued education. It highlights our commitment to advocating for diversity in the workplace, promoting work-life balance, and boosting employee engagement.As a Room Service Attendant you will be a part of a cohesive team that strives to achieve premier patient food services. You will support patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays. You may help with providing patient menus and meal requests, and collaborate together with Nutrition Techs and Dietetic Technicians. You may also provide patients with their meal trays, helping them open their food and beverage, and providing excellent customer service.This is a full time position and shifts run 12:30pm-9pm and does include weekends (generally have Tues & Weds or Weds & Thurs off). You will enjoy an additional 18% night shift differential for hours past 7pm, plus $1/hour flat rate weekend differential for all hours worked on the weekend. Banner offers free uniforms including one pair of shoes yearly.Apply today to build your career!Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center’s Magnet Recognition Program for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.POSITION SUMMARYThis position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.CORE FUNCTIONS1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.6. Maintains food handling and sanitation standards to meet licensing agency requirements.7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.MINIMUM QUALIFICATIONSRequires reading, writing and mathematical skills.Skills and knowledge of nutrition services as typically gained through one to two years of related experience.For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.This position requires effective interpersonal communication skills and a friendly customer service attitude.The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.PREFERRED QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy