Room Service Attendant

Default Brand; California; On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Cache Creek Casino Resort seeks a room service attendant to provide excellent in-room dining and guest service with extensive knowledge of menu items.

Role requires organization, efficiency, and professional guest interactions; duties include taking orders, delivering to rooms, serving wine, recording transactions, and maintaining cleanliness in service areas.

Qualifications

• Must have six months related experience in a customer service role interfacing with guests over the phone or in person.
• Ability to interpret safety rules, operating and maintenance instructions, and procedures.
• Ability to read, write, and speak effectively to groups of customers or employees.

Responsibilities

• Answer phones and take orders from guests.
• Deliver orders to rooms and set tables for guest dining experiences.
• Open and serve bottles of wine or champagne.
• Record guest transactions accurately in the POS system.
• Expedite room service and amenity orders and manage related side work.
• Maintain cleanliness of work areas, storage rooms, china, glassware, silverware, and linens.
• Interact with guests to provide friendly, cheerful service and upsell menu items.
• Know and communicate casino events, promotions, and services.

Skills

Customer service

Phone etiquette

Multitasking

Communication

Education

1 year college certificate or equivalent

Job description

To provide an excellent in-room dining experience to our diverse guests. Exemplify excellent guest service and extensive food and beverage knowledge.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

Practice all sequence of service standard tasks as prescribed.

Answer all phones and take orders from guests.

Delivers orders to the room and set table for a favorable guest dining experience.

Opens and serves bottles of wine or champagne according to the specified standards.

Pick up the tables upon meal completion.

Communicate effectively with other departments as required.

Maintains professional demeanor in all guest interactions and provides prompt, friendly, courteous, and cheerful phone service to guests.

Maintains a complete knowledge of all menu items served in the rooms.

Recommends or suggests additional food items.

Must be organized, efficient, and be professional in all guest interactions.

Accurately records all guest transactions in POS system.

Track all orders as needed.

Set up and expedite room service and amenity orders, as well as orders for entertainers in Club 88 and other venues.

Completes and maintains all side work as assigned by management.

Maintains the utmost cleanliness of the work area, storage rooms, as well as, all china, glassware, silverware, serviceware, and table linens.

Assists with initial guest concerns and reports to management immediately.

Follows all uniform and appearance standards.

Is knowledgeable and informative of all casino events, promotions, special events, concerts, and production shows.

Knowledgeable and informative of all Cache Creek outlets, casino services, events, and promotions.

Attends training seminars and classes

All other duties assigned by management.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Must have a minimum of six months related experience and/or training in a customer service position interfacing with guests over the phone or in person; one year certificate from college or technical school or equivalent combination of experience and education.

Age Requirement

Must be at least 21 years of age.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Cache Creek Casino Tribal Gaming License. TIPS Alcohol Awareness Program.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and second hand tobacco smoke. The noise level in the work environment is usually moderate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.