Room Service Attendant

St. Charles Health System; Bend (OR); On-site; USD 28,000 - 36,000; Full time

Job summary

St. Charles Health System in Bend, Oregon, is seeking a Room Service Attendant to assemble and deliver patient trays, ensuring accuracy and safety per patient diet orders. You will check trays, communicate with nursing staff, and maintain cleanliness and sanitation in food service areas.

The role supports the department's high-volume patient services, with opportunities to learn therapeutic diets and participate in continuous improvement initiatives within Food Services.

Qualifications

• Preferred: High school diploma or GED (equivalent education and experience will be considered).
• Deschutes County Food Handlers Card or the ability to obtain within 2 weeks of hire.
• ServSafe Manager Certification preferred.
• Previous customer service and/or food service experience preferred.
• Must be able to wear appropriate Personal Protective Equipment (PPE).

Responsibilities

• Assembles patient trays according to diet orders.
• Delivers trays to patient rooms in a timely manner.
• Verifies patient tray with the Double Patient Identifier prior to leaving the tray with the patient.
• Notifies nursing staff if safety precautions apply for a patient.
• Follows isolation precautions when delivering food to patients under isolation.

Education

High school diploma or GED

Tools

Deschutes County Food Handlers Card

ServSafe Manager Certification

Job description

Full-Time, Variable Pay range: $20.51 - $26.25 Swing Shift Differential - $2.50/hr Night Shift Differential - $5.50/hr Weekend Differential - $2.00/hr

ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Room Service Attendant

REPORTS TO POSITION: Food Service Supervisor DEPARTMENT: Food Services DATE LAST REVIEWED: August 2024

OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The St. Charles Health System’s Food Services Department is a high volume service department that provides world class food and beverage services including patient room service, café, deli and catering.

POSITION OVERVIEW

The Room Service Delivery prepares and delivers patient trays and is the last point of quality and safety check in the food delivery process. The Room Service Attendant also stocks assigned food supplies on patient floors. This position does not directly supervise any caregivers.

ESSENTIAL FUNCTIONS AND DUTIES

• Participates in the assembly of patient trays to meet patient’s request and diet order
• Delivers trays to patient rooms in a timely manner.
• Verifies patient tray is correct utilizing the Double Patient Identifier process prior to leaving tray with the patient.
• Notifies appropriate nursing staff if patient has safety precautions for aspiration or any other precautionary safety needs
• Follows all precautions regarding isolation precautions in delivery of food to patients under isolation or any othe precautionary care
• Conducts all delivery activities with the highest level of customer service.
• Create positive interactions with all staff, patients and guests at every point of contact.
• Ensures tray and food are in proper order when delivering to the patient, validates with patient food is what patient ordered and expected.
• Promptly follows up if patient is not satisfied with food or items are missing
• Maintains knowledge of therapeutic diets and menu items to ensure patient’s diet restrictions are adhered to.
• Acts as the last point of contact for quality and safety checks in the process of reviewing patient food order and patient dietary restrictions.
• Alerts appropriate person(s) if a food item is not appropriate for a patient’s diet
• Stocks food supply areas on assigned patient floors as directed
• Cleans and sanitizes surfaces and equipment for room service as directed
• Stores and handles all food properly following the guidelines of Hazard Analysis & Critical Control Points (HACCP)
• Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with St. Charles Health System standards and Oregon Food Sanitation standards
• Provides support to other areas of food services as directed by manager, supervisor or coordinator, as needed
• Deliver customer service to both internal and external customers in a manner that promotes goodwill, is timely, efficient and accurate
• Supports the vision, mission and values of the organization in all respects.
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: N/A Preferred: High school diploma or GED (equivalent education and experience will be considered)

LICENSURE/CERTIFICATION/REGISTRATION

Required: Deschutes County Food Handlers Card or the ability to obtain within 2 weeks of hire. Preferred: ServSafe Manager Certification

EXPERIENCE

Required: N/A Preferred: Previous customer service and/or food service experience

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS

Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Frequently (50%): Sitting, bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds.

Occasionally (25%): Climbing ladder/step-stool, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle, using clear and audible speaking voice and ability to hear normal speech level.

Rarely (10%): Keyboard operation.

Never (0%): Ability to hear whispered speech level.

Exposure to Elemental Factors Occasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP .

Schedule Weekly Hours

40 Caregiver Type: Regular Shift: Variable (United States of America) Is Exempt Position? No Job Family: ATTENDANT Scheduled Days of the Week: As Scheduled (may include weekends and holidays) Shift Start & End Time:

St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.