Room Service Associate (Full Time, Days)

Miami Children's Health System; Miami (FL); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Nicklaus Children's Hospital in Miami is seeking a Room Service Associate to support patient tray line operations and timely meal delivery. You will assemble trays, verify patient identity, stock supplies, and maintain a clean, safe dining area for patients and families.

You should have a high school diploma, prior food service experience is preferred, and knowledge of food safety is important. English is required; Spanish is helpful.

Formación

• High school education or equivalent preferred.
• Prior experience with food service highly preferred.
• Knowledge of food safety preferred.
• Able to communicate in English both verbally and in writing.
• Spanish knowledge is helpful.
• Knowledge of safety and regulatory guidelines related to food safety.
• Follow simple verbal instructions to accomplish repetitive tasks.
• Use and maintain food service equipment (microwave, thermometer, etc.).
• Work well in a team and collaborate with others.
• Able to interact with customers in a positive manner.
• Quick learner and able to retain product procedures.
• Flexible hours including mornings, evenings, weekends, nights, holidays.
• Ability to multitask in a fast-paced environment.
• Know age-appropriate foods for patients.
• Monitor patient allergies and take proper steps.
• Maintain confidentiality of patient information (HIPAA).

Responsabilidades

• Supports patient tray line operations and delivers meals to patient rooms.
• Greet customers warmly and provide attentive service; handle service recovery.
• Assembles tray according to diet orders, delivers within 60 minutes to units.
• Stocks supplies and maintains clean tray line workstations.
• Prepares diabetic and special meals as prescribed by dietitians.
• Follows FIFO and food safety standards for storage and handling.
• Maintains safe, clean work environment and reports hazards.
• Ensures temperature, portions, and presentation meet standards.
• Covers shifts when coworkers take breaks and supports team.
• Reports customer complaints and operational issues to leadership.

Conocimientos

Customer service

English proficiency

Food safety awareness

Teamwork

Communication

Educación

High school diploma or equivalent

Descripción del empleo

Job Description - Room Service Associate (Full Time, Days) (302390)

Job Description

Room Service Associate (Full Time, Days) - 302390

Description

Job Summary

Responsible for supporting all aspects of the patient tray line operations, including but not limited to accurate and prompt delivery of patient meal trays to patient room, stocking supplies used at the patient tray line, and cleaning the patient tray line workstations. Provides patients and families with prompt service and maintains a clean and comfortable environment.

Job Specific Duties

• Ensures positive customer experiences by greeting all customers in a warm and professional manner, acting with a customer comes first attitude, connecting with the customer, and providing service recovery when needed.
• Verbally verifies patient identify using meal tray ticket to ensure tray is delivered to the correct patient, ensuring patient safety and satisfaction.
• Assembles tray according to service ticket, appropriate portion sizes and compliance to diet order/restrictions/preferences. Delivers patient trays within 60 minutes to all nursing units, and any assigned area.
• Prepares diabetic and eating disorder meals as prescribed by dietitians.
• Follows established standards for stocking, restocking rotating, and storing food and food related supplies (e.g. juices, yogurts, breads, and muffins). Adheres to First In First Out method (FIFO).
• Follows departmental and organizational policies and procedures, including those for safety and security, to ensure the safety for all during each shift.
• Maintains a calm demeanor during periods of high volume or unusual events to keep patient tray line and kitchen space operating to standard and to set a positive example for co-workers and customers.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations, including but not limited to adhering to hand hygiene protocols, washing/sanitizing patient food carts, temperature audits and documentation. Notifies Lead, Supervisor, or Manager if items/equipment are out of temperature.
• Maintains the work area in a clean and organized condition at all times.
• Performs quality assurance on trays by checking temperature, portions, presentation, and documents per standards.
• Supplies nursing units with nourishments and supplies (e.g., cups, lids, sugar, juices, popsicles) to be stored as needed in the kitchenette area.
• Covers all position while supporting coworkers breaks.
• Reports all customer complaints, potential hazards, employee accidents, and operational inconsistencies to leader on duty.

• Active SafeStaff Certification required within 30 days of hire

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Prior experience with food service highly preferred.
• Knowledge of food safety preferred.
• Ability to communicate sufficiently well in English both verbally and in writing to request supplies and properly label food items.
• Knowledge of Spanish is helpful.
• Knowledge of safety and regulatory guidelines set by state with food safety.
• Able to follow simple verbal instructions to accomplish repetitive tasks.
• Able to use and maintain food service equipment (e.g., microwave, blender, thermometer, refrigerator, patient food carts, scale).
• Able to build interpersonal relationships and work in a team oriented environment ; able to collaborate effectively with other team members.
• Able to interact with the customers and coworkers in a positive, friendly, and enthusiastic manner.
• Able to learn quickly and maintain knowledge of the establishment's products and procedures.
• Able and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Able to work in a fast paced environment and multi-task (verifying and preparing multiple coffee/drink/food orders).
• Able to multitask, prioritize and keep multiple tasks, requests, and/or events organized.
• Knowledge of age-appropriate foods for patients.
• Ability to monitor patient allergies and take proper steps.
• Able to maintain confidentiality of all patient and guest sensitive information (example: HIPPA).

Department

FOOD AND NUTRITION SERVICES-2100-800000