Room Service Associate

Nyuhs; City of Binghamton (NY); Hybrid; USD 23,000 - 31,000; Part time

Job summary

United Health Services (UHS) in Binghamton, NY is seeking a Room Service Associate to deliver patient meals accurately and courteously, support menu selections, and respond to patient needs with kindness and professionalism.

This per diem role collaborates with nursing and nutrition services to ensure safe, timely, and high-quality meal service, maintain sanitation standards, and assist with inventory and documentation.

Qualifications

• High School Diploma or equivalent.
• Up to 1 year of customer-facing experience.
• Up to 1 year of healthcare experience preferred.
• Ability to follow scripts and communicate compassionately.

Responsibilities

• Deliver patient meals accurately and courteously.
• Assist patients and families with menu selections.
• Record patient intake information as required by orders.
• Use room service scanning system to track meal status and delivery.
• Retrieve soiled trays and inspect for belongings, meds or devices.
• Deliver supplies and monitor inventory of supplements.

Skills

Customer-facing experience

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Room service scanning system

Job description

## Room Service AssociateApply: Binghamton, NY: Part time: Posted Today: R0000016443# **Position Overview**The Room Service Associate at United Health Services (UHS) helps create a positive patient experience by delivering meals accurately, supporting menu selections, and responding to patient needs with kindness and professionalism. This role works closely with patients, families, nursing staff, and nutrition services teams to ensure safe, timely, and high-quality meal service. The Room Service Associate also supports daily food service operations by maintaining sanitation standards, managing supplies, completing required documentation, and contributing to a welcoming environment where patients feel cared for and team members feel supported**Primary Department, Division, or Unit:**Food and Nutrition Services, UHS Binghamton General Hospital**Work Shift and Schedule:**This is a per diem position, which means you will work on an as needed, agreed upon basis. Working hours will be assigned by your manager.**Compensation Range:**$17.05 - $22.17 per hour, depending on experience**This position is not eligible for benefits.**-----# **Job Responsibilities****Essential Functions:** * Deliver patient meals accurately and courteously through the room service program, ensuring proper tray placement and supporting patient comfort and satisfaction* Assist patients and family members with menu selections using approved scripting and responding to questions in a compassionate and respectful manner* Measure and record patient's intake information as required by physician orders and nursing standards of care* Utilize the room service computerized scanning system to track meal status and ensure timely, accurate delivery* Retrieve soiled trays from patient rooms and nursing units, inspecting for patient belongings, medications, or medical devices* Deliver supplies and nourishment items to nursing units, including preparing nutritional snacks and monitoring inventory levels of supplements and tube feeding supplies**Scope and Impact:** * Contribute directly to patient experience, nutrition services operations, and interdisciplinary teamwork through reliable service delivery* Communicate with nursing staff regarding meal status, patient needs, and service concerns to support coordinated care* Perform assigned duties under general supervision with accountability for accuracy, safety, and timeliness**Compliance and Professional:** * Maintain a clean and safe work environment by following proper food handling, sanitation, and infection prevention practices* Record food temperatures and complete required Hazard Analysis and Critical Control Points (HACCP) and safety documentation* Complete required training and competency validations within established timelines* Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations* As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks**Additional Expectations:** * Assist with dish room operations, cleaning carts and equipment, restocking supplies, and performing other duties as assigned* Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions* Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations* Perform additional responsibilities as required to meet department and organizational needs# **Position Qualifications****Preferred:** * High School Diploma or equivalent* Up to 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position* Up to 1 year of customer/patient-facing experience directly interacting and communicating with the public* Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role* Up to 1 year or healthcare experience working in the healthcare industry in any job function