Room Service Assistant

The Christ Hospital; Kentucky; On-site; USD 26,000 - 32,000; Full time

Job summary

The Christ Hospital in Kentucky is seeking a Room Service attendant responsible for delivering meal trays to patients, assisting with bedside setup, and collecting guest tray payments while ensuring top quality service.

Responsibilities include verifying patient identifiers, following hand hygiene and HACCP standards, reporting concerns, and keeping food service areas clean and sanitary. This role emphasizes punctual, accurate tray delivery and excellent customer service.

Qualifications

• Related food service knowledge and skills.
• Customer service skills.
• Basic reading, writing and math skills.

Responsibilities

• Deliver Room Service meal trays to patients and assist with meal set-up.
• Collect cash payment for guest trays and provide change if needed.
• Verify patient identifiers and follow hand hygiene protocol.
• Report patient complaints/concerns to a FANS Manager and communicate with nursing staff.
• Maintain clean and sanitary food service areas and follow HACCP standards.
• Attend required meetings and assist in other duties as needed.

Skills

Customer service

Food handling

HACCP/sanitation

Education

High school diploma or equivalent

Job description

Responsible for delivery of Room Service meal trays to patients, including assistance with meal set-up at bedside, delivery and collection of payment for guest trays, providing excellent customer service and sanitation.

Delivers Room Service meal trays to patients with speed and accuracy. Creates goodwill for the department by greeting the patient/guest with a smile. Follows tray delivery script for entering patient room and follows proper hand hygiene protocol. Verifies 2 patient identifiers prior to delivering meal tray. Assists with meal set-up as needed, including moving bedside table within reach. Confirms accuracy of meal order and provides patient with excellent customer service. Reports any patient complaints/concerns to a FANS Manager.

Provides timely notification to nursing unit of prepared trays for insulin patients prior to delivering tray to the patient.

Delivers Room Service guest trays to appropriate patient room. Collects cash payment for guest tray and returns promptly if change is needed. Confirms accuracy of meal order and provides guest with excellent customer service.

Returns soiled tray carts to dishroom for proper cleaning and sanitation.

Maintains clean and sanitary conditions in food service areas. Handles food properly during service. Follows HACCP principles and complies with hospital and Health Department standards. Completes and documents daily, weekly and monthly cleaning assignments. Reports any safety concerns to a FANS Manager.

Attends meetings as required to enhance knowledge, job skills and communication within the department. Follows acceptable practices related to: safety, sanitation, infection control, quality control, and customer relations.

Performs other duties or responsibilities as assigned or needed. May assist in other areas as relief.

KNOWLEDGE AND SKILLS:

In the sections below, please minimum education/training (degrees, certifications, and licenses) necessary to enter the job. Provide the minimum job-related, and industry experience necessary to enter the job. Be specific about what qualifications/skills are required to handle the responsibilities of the job.

EDUCATION: High school diploma or equivalent preferred.

YEARS OF EXPERIENCE: 2 years of related work experience. Health care experience preferred.

REQUIRED SKILLS AND KNOWLEDGE: Related food service knowledge and skills. Customer service skills. Basic reading, writing and math skills.

LICENSES REGISTRATIONS & /or CERTIFICATIONS: