Room Inspector

Ascent Hospitality; Hammond (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Team Member Hotel Discount Program

Job summary

Ascent Hospitality in Hammond, IN, is seeking a Housekeeping Room Inspector to supervise the housekeeping team and ensure the quality of guest rooms. Responsible for training staff and ensuring cleanliness standards are met, this role demands a keen attention to detail and the ability to work under pressure.

Applicants must have at least one year of housekeeping experience and a high school diploma. Benefits include competitive salary, health insurance, and 401k with employer match.

Qualifications

• Minimum 1 year of housekeeping experience in the hospitality industry preferred.
• Previous supervisory experience preferred.
• Ability to read in English and to print and speak simple sentences.

Responsibilities

• Supervise floors and inspect all rooms before they are occupied.
• Train and coach housekeeping team members to meet cleanliness standards.
• Inspect guest rooms and public outlets daily.

Skills

Housekeeping experience

Strong attention to detail

Ability to work under pressure

Supervisory experience

Education

High school education or equivalent

Some college preferred

Tools

Cleaning equipment

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. We’re about people and delivering a memorable experience for our Team Members and guests. We’re looking for individuals who work well together for a unified purpose. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Housekeeping Room Inspector (Supervisor). The Housekeeping Room Inspector is responsible for supervising floors and inspecting all rooms before turning them as occupied clean or vacant ready in the property management system. The Housekeeping Room Inspector is responsible for training and coaching housekeeping team members to ensure cleanliness standards are met at all times.

Benefits

• Competitive Salary
• Health, Dental, Vision, Life Insurance, and other supplemental options
• 401k with employer MATCH
• Paid PTO
• Uniforms Provided for most positions
• Team Member Hotel Discount Program

Essential Functions

• Coordinates all daily activities and plans for sufficient staffing to clean guest rooms and public areas.
• Inspects guest rooms and public outlets daily to ensure the quality assurance program is being followed.
• Acts on assignments received from the Executive Housekeeper or Assistant Executive Housekeeper.
• Prepares the weekly inventory, checks in all supplies, and reports any discrepancies.
• Informs the Housekeeping Management Team of needed supplies and creates purchase orders as needed.
• Keeps the Housekeeping Management Team informed of pertinent information pertaining to the department.
• Assists in the direct training program of the new housekeeping employees.
• Completes the daily housekeeping report.
• Follows up to ensure all maintenance requests are handled efficiently pertaining to guest rooms and department equipment.
• Provides for a safe work environment by following all company safety and security policies and procedures.
• Performs cleaning duties on slower days or when staff shortages occur.
• Knowledge of and ability to perform opening/closing procedures for the housekeeping department as needed.
• Physically inspecting rooms daily to ensure brand standards and overall cleanliness and readiness for guest check-in.
• Provide feedback to Room Attendants regarding deficiencies in rooms.
• Clean/prepare rooms as needed.
• Ensure that all maintenance issues are reported immediately.
• Communicate room status to all divisions.
• Assist with all training efforts throughout the housekeeping department.
• Embrace, enforce, and promote the brand culture throughout the housekeeping department.
• Ensure that rushed/transferred rooms are handled smoothly and efficiently.
• Ensure that housekeeping carts are organized and ready for daily work.
• Operate with a guest satisfaction urgency and strive for 100 percent guest satisfaction at all times.
• Promote and encourage teamwork at all times.
• Monitor and log key control.
• Provide information to guests about hotel services, facilities, and other amenities.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members, and ensuring proper labeling of hazardous supplies in accordance with regulations.
• Work closely with the Front Office team to ensure guest room satisfaction.
• Report and log Lost and Found items and complete required documentation.
• Ensure storage areas are locked and that housekeepers’ sheets and executive housekeeper sheet are turned in to the front desk before leaving.
• Maintain cleanliness and upkeep of public areas of the hotel.
• Ensure excellence in hotel operations.
• Other duties as assigned.

Specific Job Knowledge, Skills, and Abilities

• Housekeeping experience required.
• Previous supervisory experience preferred.
• Previous commercial cleaning and/or guest service experience preferred.
• Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools and fixtures.
• Ability to work quickly under pressure.
• Ability to follow direction and instructions.
• Ability to read in English and to print and speak simple sentences.
• Ability to make simple addition and subtraction calculations.
• Strong attention to detail.

Physical Demands

• Frequent walking and standing for the entire shift.
• Frequent climbing of stairs, bending, stooping, reaching, kneeling, and carrying.
• Use of hands to operate cleaning equipment and complete scrubbing/washing duties.
• Ability to push carts weighing up to 200 lbs.
• Occasionally required to lift and/or move up to 50 pounds.
• Visual acuity sufficient to inspect cleanliness of rooms and surfaces.
• Standing for long periods of time.
• Regularly exposed to fumes and toxic or caustic chemicals.
• Occasionally works in outside weather conditions.
• Occasionally exposed to wet and/or humid conditions.
• Noise level may be moderate to loud.
• Work environment is often high stress and mentally demanding.

Qualification Standards

• Must be dependable and productive.
• High school education or equivalent is required. Some college preferred.
• Minimum 1 year of housekeeping experience in the hospitality industry preferred.

EEO Employer