ROOM COORDINATOR/FRONT DESK AGENT

Kaizen Lab Inc.; Egg Harbor Township (NJ); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Free golf

Benefits for full-time team members

401k for full-time team members

Discounted merchandise and dining

Discounts on hotel stays

Résumé du poste

Kaizen Lab Inc. is looking for a Rooms Coordinator to support the efficient operation of the rooms division, which includes managing reservations and guest services. This position is crucial for ensuring exceptional guest experiences and effective interdepartmental communication.

Ideal candidates will have prior experience in hotel operations, strong organizational skills, and proficiency in hotel management systems. A commitment to delivering outstanding service is vital, along with a flexible availability that includes holidays and weekends.

Qualifications

• Prior experience in front office, reservations, or hotel operations preferred.
• Strong organizational skills and attention to detail are essential.
• 2-3 years’ experience in a related field is required.

Responsabilités

• Manage daily room assignments based on guest needs.
• Liaise with housekeeping for timely room readiness.
• Support front office with pre-arrival planning.

Connaissances

Organizational skills

Verbal and written communication

Proficiency in hotel management systems

Multitasking ability

Formation

High school diploma or equivalent

Hospitality degree or certification

Outils

Opera

OnQ

Maestro

Description du poste

The culture at LBINational is built on our shared core VIVÂMEE Values – JOY, HUMILITY, &MINISTRY. JOY means that we are a true team that enjoys serving others and winning together. We have a healthy sense of pride in a job well done. HUMILITY means that we recognize the infinite dignity of each other (both team members & guests) and that we seek to be helpful to everyone no matter what is asked. Additionally, we are not afraid to ask for help or admit when we make a mistake. MINISTRY means that we know that our spirit of hospitality can be a true gift for our guests. We realize the purpose of our daily tasks and duties must be to deliver kindness and love, and that this power of intentionality has the capacity to revive the souls of our guests and our team. We hire, fire, reward, and praise our team members based on these characteristics, so it is essential that you share these core values in order to be a part of our wonderful team.

Come join a fun team with an amazing culture while working in a beautiful environment!

Perks for being a LBI team member

• Free golf
• Benefits for full‑time team members
• 401k for full‑time team members
• Discounted merchandise and dining
• Discounts on hotel stays at all VIVÂMEE Hospitality resorts
• Exciting work culture
• Promote and portray the VIVÂMEE Values

Position Summary

The Rooms Coordinator is responsible for supporting the efficient operation of the rooms division, including reservations, guest services, and housekeeping coordination. This role ensures that room assignments, room blocks, special requests, and guest preferences are managed accurately and that interdepartmental communication flows effectively to deliver an exceptional guest experience.

Key Responsibilities

• Manage and coordinate daily room assignments based on reservations, VIPs, and special requests.
• Liaise with housekeeping to ensure timely room readiness and accurate status updates.
• Track and communicate guest preferences and special occasions (e.g., birthdays, anniversaries, VIPs).
• Support front office and reservations teams with pre‑arrival planning and guest follow‑up.
• Monitor inventory of rooms and communicate overbookings, out‑of‑order rooms, and room discrepancies.
• Assist in maintaining guest profiles in the PMS (Property Management System).
• Respond to internal and external communications in a timely and professional manner.
• Support seamless check‑in and check‑out processes through effective coordination.
• Ensure guest satisfaction by following up on room‑related issues and coordinating service recovery when needed.
• Perform administrative tasks such as coordinating event room blocks, compiling reports, handling emails, and updating tracking sheets.

Qualifications

• Prior experience in front office, reservations, creating room blocks or hotel operations preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communications skills.
• Proficient in hotel management systems (e.g., Opera, OnQ, Maestro, etc.).
• Ability to multitask and remain calm in a fast‑paced environment.
• 2‑3 years’ experience.
• Full availability with schedule and shifts, holidays, weekends a MUST.
• A team player with a guest‑first mindset.
• High school diploma or equivalent; hospitality degree or certification a plus.
• Position is typically based in an office within the front desk or rooms division area.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

LBI National is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodations with the employer.