Room Attendant Extra

Kimpton Hotels & Restaurants; New York (NY); On-site; USD 22,041 - 30,307; Full time

Job summary

Kimpton Hotels & Restaurants in New York is seeking a Room Attendant responsible for cleaning guest rooms and common areas, while delivering outstanding service and creating personal experiences that encourage guests to return.

You will stock supplies, secure rooms, report damages, and support the housekeeping team. A high school diploma or GED is preferred and prior customer service experience helps you anticipate guest needs.

Qualifications

• High School Diploma or GED is preferred.
• 1 year of experience in customer service or similar role.
• Excellent problem solver with great intuition.
• You genuinely care for the safety and security of the guests.

Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement and ensure the door is closed and locked.
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms or corridors to lost and found with details.
• Clean corridors and service areas; respond to housekeeping requests.
• Manage pass key security and ensure keys are returned at shift end.
• Restock carts and organize linen closet for the next day.
• Report exceptional or unusual circumstances to the supervisor/manager.
• Perform other duties as directed by the team.

Skills

Customer service

Problem solving

Guest safety awareness

Education

High School Diploma or GED

Job description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As a Room Attendant with Kimpton, you'll be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.

Some Of Your Responsibilities Include

• Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
• Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team.
• Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
• Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
• Perform other duties as directed, developed, or assigned.

What You Bring

• High School Diploma or General Education Degree (GED) is preferred.
• 1 year of experience in customer service or similar role.
• Excellent problem solver with great intuition.
• You genuinely care for the safety and security of the guests.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.