Room Attendant ("Recamarera/o")

Azul Hospitality; Rohnert Park (CA); On-site; USD 25,086 - 26,174; Full time

Job summary

Azul Hospitality is seeking a dedicated Housekeeper for Hotel Centro Sonoma Wine Country in Rohnert Park, CA. The role involves cleaning guest rooms and common areas, ensuring high standards of hygiene and organization.

Candidates should possess strong attention to detail and excellent customer relations skills. This position can be either full-time or part-time, offering a competitive hourly wage.

Qualifications

• Must be able to speak, read, write, and understand English.
• Requires good verbal and written communication skills.
• Detail-oriented with outstanding organizational skills.

Responsibilities

• Clean all guest rooms as assigned within the required time limit.
• Conduct deep cleaning projects in the guest rooms.
• Report maintenance issues and necessary room repairs.

Skills

Customer relations skills

Attention to detail

Organizational skills

Education

High school or equivalent education

Tools

Basic computer skills

Job description

Overview

Job Location: Hotel Centro Sonoma Wine Country – Rohnert Park, CA 94928

Position Type: Full-Time/Part-Time

Salary Range: $18.21 – $19.00 Hourly

Job Shift: Any

Job Category: Hospitality - Hotel

Responsibilities

• Clean all guest rooms as assigned within the required time limit.
• Update daily assignment sheets throughout the day. Turn in assignment sheet and keys to the Housekeeping Supervisor at the end of the shift.
• Change bed linens and make beds.
• Replenish room supplies, i.e., amenities, drinking glasses, clean linen.
• Lift and move furniture in the room.
• Clean rugs, carpets, upholstered furniture using vacuum cleaner and/or proper chemicals.
• Dust and clean all furniture including picture frames, bed frames, lamps, TVs, armoires, desks, etc.
• Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
• Polish woodwork and metal work such as fixtures and metal fittings.
• Clean windows, door panels and sills.
• Empty wastebaskets.
• Replenish bathroom supplies and terry.
• Sort, count, fold and distribute linen to the linen closets.
• Organize and stock cleaning cart and organize linen closets on floors assigned.
• Transports trash and waste to disposal area.
• Conduct deep cleaning projects in the guest rooms according to the hotel's Deep Cleaning program.
• Clean hallway, restrooms, elevators, stairwells, locker rooms and other work areas as needed.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Turn in all Lost & Found items following the standard procedures.
• Practice the hotel’s emergency procedures and be knowledgeable of the hotel’s loss prevention guidelines.
• Report maintenance issues and necessary room repairs. Ensure unacceptable rooms are not released back to inventory until items are addressed.
• Ensure work area is clean when finished.
• All other duties assigned by manager or supervisor.

Supportive Functions

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

Physical Demands

• Environmental conditions are inside; staff spends approximately 75 percent or more of time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to maneuver between functions occurring simultaneously and in limited space; reach other departments on a timely basis.
• Must be able to lift up to 45 lbs. as needed and push/pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in communication with staff, guests, and supervisors.
• Visual functions include near, color vision, and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Finger dexterity to operate office equipment as needed (computers, printers, 10-key, phones, etc.).

Specific Job Knowledge, Skills and Abilities

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good verbal and written communication skills.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers with patience, tact, and diplomacy; collect accurate information to resolve conflicts.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and analytical skills with strong attention to detail.

Education

High school or equivalent education required.

Experience

• Experience in the hospitality industry preferred.

Licenses or Certifications

N/A

Grooming

All staff members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property-specific required grooming and uniform standards policy.

Attendance

Regular attendance in conformance with Azul Hospitality standards is essential. Staff with irregular attendance or tardiness may be subject to disciplinary action up to termination. Upon employment, staff must comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel. Varying schedules may be required to reflect business needs. Attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all duties the role may entail.