Room Attendant/Public Area Attendant

reitmr; Houston (TX); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision Insurance

Health Savings Account with Company/HS

401(k) Retirement Plan with Employer

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Disability Insurance

Hotel Discounts

Educational Assistance

Zusammenfassung

Sonesta International Hotels is seeking a Room Attendant to clean guest rooms and public spaces and assist in the laundry facility as needed. You will follow Sonesta service standards and work with housekeeping teams to ensure guest satisfaction.

Responsibilities include cleaning rooms, assisting with deep cleaning, handling lost and found items, and reporting issues to supervisors. This role requires physical activity, availability mornings/evenings/weekends/holidays, and adherence to safety

Qualifikationen

• Fluency in reading, writing, and speaking English preferred.
• Ability to perform physical tasks and stand for long periods.

Aufgaben

• Clean guest rooms and public areas to brand standards.
• Respond to guest requests and ensure satisfaction.
• Notify supervisor when service completes and report issues.
• Clean 16 to 17 rooms per shift.
• Assist with deep cleaning and repairs as needed.
• Promote teamwork and safety compliance.

Kenntnisse

Fluent English

Physical stamina

Jobbeschreibung

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

What you'll be doing

DUTIES AND RESPONSIBILITIES :

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Required to clean 16 to 17 rooms
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS :

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to use commercial cleaning chemicals regularly.
• Will be required to work mornings, evening, weekends, and holidays.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.