Room Attendant/Housekeeper

Phoenix American Hospitality LLC; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan

Term Life and AD&D Insurance

Employee Incentive Program

Voluntary Life Insurance (self, spouse

Hotel Stay Perks (Marriott and Hilton)

Educational Reimbursement

Paid Time Off

Job summary

Phoenix American Hospitality LLC is seeking a Room Attendant for our Charlotte, NC property. The role involves cleaning and servicing guest rooms daily, stocking the housekeeping cart, and replenishing linens to uphold company standards.

You will respond to guest requests, report issues to the Senior Housekeeper, and coordinate with the housekeeping team to meet daily priorities. A flexible schedule including evenings, weekends, and holidays is required; average weekly hours range from 36 to 40.

Qualifications

• No formal education required; ability to read, understand, and follow written and verbal instructions.
• Ability to lift, carry, push, pull, or otherwise move objects up to 50 lbs. occasionally and up to 20 lbs. frequently.
• Ability to bend, lift, and stand or walk for the duration of the shift.
• Ability to communicate clearly and listen effectively to coworkers and guests.

Responsibilities

• Clean and service guest rooms daily according to hotel procedures.
• Change linens and make beds to presentation standards.
• Replenish in-room supplies and amenities according to standards.
• Respond to guest requests and report issues to the Senior Housekeeper.

Skills

Follow instructions

Communication

Physical stamina

Tools

Housekeeping equipment

Job description

The Room Attendant is responsible for maintaining clean, comfortable, and welcoming guest rooms, hallways, and public areas to ensure an exceptional guest experience. This position services guest rooms daily, stocks and maintains the housekeeping cart, and replenishes linens and supplies in accordance with company standards.

What You’ll Do

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Guest Room Cleaning and Servicing

• Clean and service guest rooms daily in accordance with hotel procedures, including picking up trash, sweeping, and dusting.
• Change linens and make beds to hotel presentation standards.
• Clean the entire bathroom thoroughly, following hotel cleanliness standards.
• Clean windows and balconies as part of the standard room servicing routine.
• Replenish guest room supplies and amenities according to company standards.

Cart and Supply Management

• Retrieve, stock, restock, and store the housekeeping cart according to prescribed housekeeping, safety, and security procedures and regulations.
• Receive assigned section, keys, supplies, and any priority room requests from the Senior Housekeeper at the start of each shift.
• Turn in keys and unused supplies at the end of each shift.

Guest Service

• Respond to guest requests promptly and report guest issues or complaints in a hospitable manner to ensure guest satisfaction.
• Report any missing articles, damage, or mechanical problems to the Senior Housekeeper.
• Turn in any articles left behind in guest rooms in accordance with lost‑and‑found procedures.

Team Coordination

• Coordinate with the Housekeeping Supervisor on daily work priorities and provide assistance to fellow team members when needed.
• Perform other duties as assigned by the Housekeeping Supervisor.

What You Bring

Required:

• No formal education requirement; ability to read, understand, and follow written and verbal instructions.
• Ability to lift, carry, push, pull, or otherwise move objects exerting up to 50 lbs. of force occasionally and up to 20 lbs. of force frequently or constantly.
• Ability to bend, lift, and remain standing or walking for the duration of the shift.
• Ability to communicate information and ideas clearly, and to effectively listen to and understand the concerns and issues raised by co‑workers and guests.

Preferred:

• Previous housekeeping or room attendant experience in a hotel or related hospitality setting.
• Familiarity with hotel safety and security procedures.

Work Environment and Physical Requirements

• This position is based on property in Charlotte, NC.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays as needed; an average work week is 36-40 hours.
• Medium work: ability to lift, carry, push, pull, or otherwise move objects exerting up to 50 lbs. of force occasionally and up to 20 lbs. of force frequently or constantly; ability to stand, walk, and bend throughout the entire shift.
• Exposure to cleaning chemicals and standard housekeeping equipment.

Compensation and Benefits

Compensation:

PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

• Medical, Dental, and Vision Insurance
• Short‑Term and Long‑Term Disability
• 401(k) Retirement Plan

• Term Life and AD&D Insurance
• Employee Incentive Program
• Voluntary Life Insurance (self, spouse, and child)
• Hotel Stay Perks (Marriott and Hilton programs)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Educational Reimbursement
• Paid Time Off
• Manager in Training Program (where applicable)

About PAH

PAH Management is a Dallas‑based hotel ownership and management company operating a portfolio of select‑service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America’s preferred hotel management company.

Equal Opportunity Employer

Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.