Room Attendant-3

Sonesta Hotels International Corporation in; Houston (TX); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Hotel Discounts

401(k) Retirement Plan

Paid Vacation

Job summary

Sonesta Hotels International Corporation is seeking a Room Attendant to support housekeeping operations at our Houston-area property. The role involves cleaning guest rooms and public spaces, assisting in the laundry facility when needed, and upholding Sonesta Service standards to ensure guest satisfaction.

Responsibilities include delivering quality cleaning, responding to guest requests, coordinating with supervisors, and adhering to health and safety guidelines.

Qualifications

• Some housekeeping experience preferred.
• Extended stay industry background preferred.
• Fluent English reading/writing is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Must regularly use commercial cleaning chemicals.
• Mornings, evenings, weekends and holidays work required.

Responsibilities

• Deliver on Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints and special requests; ensure corrective action for complete guest satisfaction.
• Clean and service assigned rooms or areas per standards; beds, dusting, vacuuming, bathrooms, trash, etc.
• Notify supervisor when service is completed; report rooms unable to be serviced.
• If assigned to laundry, monitor supplies, operate washers/dryers, inspect linens, fold/store clean linens.
• Minimize waste of supplies and amenities; assist with deep cleaning projects as needed.
• Report needed repairs or unsafe conditions to supervisor.
• Handle lost and found items per procedures.
• Promote teamwork and quality service with other shifts and management.
• Ensure compliance with health and safety laws.
• Perform other duties as assigned.

Skills

English fluency

Physical stamina

Teamwork

Attention to detail

Job description

Sonesta Hotels International Corporation

Room Attendant-3 (Finance)

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast.

Together We Thrive - bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.